Job Description
Located at either our Milton or Loganholme office, this role reports to the IT Service Desk Team Leader and is primarily responsible for providing quality Level 1-2 technical support to employees across MEGT.
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This is a great opportunity for a customer-focused IT qualified looking to build their Service Desk experience, strengthen their technical skills and grow their career in a supportive and team-oriented environment.
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Deliver exceptional IT support and customer service to employees across the organisation
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Troubleshoot and resolve hardware, software, device and access-related issues
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Provision, deploy and support laptops, mobile devices and business applications
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Support user onboarding, offboarding, password resets and access requests
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Manage incidents and service requests through our ticketing system
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Create and maintain knowledge articles and support documentation
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Contribute to reporting, asset management and service delivery improvements
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Provide after-hours support when required
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About you
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You're someone who genuinely enjoys helping people, solving problems and delivering a great customer experience. You thrive in a collaborative environment, communicate confidently with a wide range of stakeholders, and are eager to contribute developing your technical skills. You'll bring:
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1-2 years' experience in an IT Help Desk, Service Desk or MSP environment
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Strong customer service skills and a passion for supporting end users
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Experience supporting Microsoft 365, Active Directory/Entra ID and end-user devices
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Familiarity with Microsoft Intune, Exchange Online, ticketing systems and remote support tools
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Confidence troubleshooting Microsoft Office applications, printers, mobile devices, VPNs and basic network connectivity issues
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Strong troubleshooting and problem-solving skills, with the ability to identify when to elevate
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Ability to manage competing priorities in a fast-paced environment
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Excellent communication skills, with the ability to explain technical concepts in simple terms
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A proactive attitude and commitment to continuous learning and improvement
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Find your ME at MEGT
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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
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We're proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women **** –and we live it every day. We support work-life balance and offer great benefits to help you thrive:
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Flexible working options
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14 weeks paid parental leaveafter 6 months
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3 paid Christmas close-down days
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Buy or cash out extra annual leave+ 17.5% leave loading
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Pro-rata long service leave after 7 years
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Salary packaging available (non-PBI)
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Travel, retail, entertainment and health insurance discounts
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Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment
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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
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We are an Equal Chance Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
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📌 Service Desk & Desktop Analyst (Queensland)
🏢 Megt
📍 Queensland