Job Description

Leemark Fire Protection is a leader in providing fire protection services. We are looking for a highly organised and customer-focused Service Coordinator to join our growing Service Division located in Mitcham. In this role, you'll play a key part in ensuring our service delivery runs smoothly, providing exceptional service to our clients while supporting our team.

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What You'll Be Doing

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Service Request Management: Receive and process incoming service requests from customers promptly.
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Scheduling & Assignment: Schedule and assign service technicians to jobs based on their availability and expertise through our Uptick software.
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Customer Liaison: Communicate regularly with customers to provide updates on the status of their service requests and ensure satisfaction.
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Record Keeping: Maintain detailed records of all service activities and customer interactions using Uptick software.
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Invoicing: Handle invoicing and ensure all customer charges are accurate and timely.
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Process Improvement:



Identify opportunities for improving processes to enhance the service delivery experience.
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Inventory Management: Order parts and equipment to support the service team.
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Administrative Support: Provide administrative support to the wider office team as required.
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What We're Looking For

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Previous experience in a client‐facing service coordination or administration role.
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Strong organisational and time management skills with the ability to multitask and prioritise effectively.
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Excellent communication and interpersonal skills with a customer‐centric approach.
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Proficiency in using various software applications and scheduling tools.
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A keen eye for detail and the ability to maintain accurate records.
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A versatile and adaptable approach to work in a rapid‐paced workplace.
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If you're someone who thrives in a dynamic environment and has a passion for delivering excellent customer service, we'd love to hear from you! Immediate start available.
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📌 Service Coordinator Williamstown
🏢 Leemark Fire Protection
📍 Williamstown