Job Description
Site Operations & Maintenance Supervisor
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Posted: 30/07/2026
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Closing Date: 30/08/2026
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Job Type: Permanent - Full Time
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Location: Sydney City
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Job Category: Other
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About Us:
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With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.
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Job Description
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Site Operations & Maintenance Supervisor
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About the Role
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We are seeking an experienced and motivated Site Operations & Maintenance Supervisor to lead the day-to‐day operations of a prestigious commercial and retail asset in Sydney's CBD. Reporting to the Operations Manager, you will be responsible for leading a small on‐site team, coordinating maintenance activities, managing contractors, and ensuring the asset operates safely, efficiently, and to the highest standards.
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This is a hands‐on leadership role requiring a strong operational background, excellent stakeholder management skills, and a commitment to delivering exceptional customer service within a premium property workplace.
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Key Responsibilities
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Lead, mentor, and develop a small team of maintenance and operations personnel.
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Allocate daily work activities, monitor performance, and ensure service standards are consistently achieved.
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Foster a collaborative, accountable, and safety‐focused culture.
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Conduct regular toolbox talks, coaching sessions, and performance reviews.
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Support the ongoing development and training of team members.
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Operations & Maintenance
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Oversee all planned, reactive, and corrective maintenance activities across the asset.
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Ensure building services, plant, and equipment are maintained in accordance with statutory requirements and best practice.
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Coordinate maintenance schedules, work orders, and contractor activities to minimise operational disruption.
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Monitor asset performance and identify opportunities for operational improvements and cost efficiencies.
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Assist with capital works planning and project coordination where required.
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Ensure all maintenance activities comply with legislative requirements, Australian Standards, and company policies.




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Drive a proactive maintenance culture focused on asset reliability and customer satisfaction.
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Contractor & Service Provider Management
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Coordinate and supervise specialist contractors and service providers.
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Ensure contractor compliance with site safety requirements, permits to work, and service standards.
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Review contractor performance and assist in managing service agreements.
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Verify work quality and ensure all documentation is completed accurately.
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Client & Stakeholder Management
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Serve as the primary on‐site representative for the client and key stakeholders.
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Build and maintain strong professional relationships with tenants, clients, contractors, and service partners.
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Respond promptly and professionally to operational issues and client requests.
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Provide regular updates on maintenance activities, incidents, projects, and operational performance.
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Deliver a consistently high level of customer service while ensuring contractual service levels are achieved.
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Champion a strong safety culture across the site.
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Ensure compliance with all WHS legislation, environmental requirements, and company policies.
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Conduct workplace inspections, risk assessments, and incident investigations as required.
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Manage permit‐to‐work systems and ensure contractor compliance.
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Support emergency preparedness activities, including drills and emergency response procedures.
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Reporting & Administration
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Maintain accurate maintenance records, statutory documentation, and compliance registers.
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Prepare operational reports, KPI reporting, maintenance summaries, and client reports.
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Assist with budgeting, forecasting, procurement, and financial tracking of maintenance activities.
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Utilise Computerised Maintenance Management Systems (CMMS) to monitor work orders and asset performance.
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Support continuous improvement initiatives through data analysis and reporting.
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Skills & Experience
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Demonstrated experience in facilities management, building operations, or maintenance supervision within commercial property.
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Previous experience leading and developing maintenance or operations teams.
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Strong understanding of building services including HVAC, electrical, hydraulic, fire, mechanical, and essential services.
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Experience managing contractors and multiple service providers.
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Excellent communication, customer service, and stakeholder management skills.
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Strong organisational skills with the ability to manage competing priorities.
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Proven ability to identify operational risks and implement practical solutions.
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Proficiency with Microsoft Office and CMMS or Building Management Systems (BMS).
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Qualifications
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Certificate IV or Diploma in Facilities Management, Building Services, Engineering, or related discipline (desirable).
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Current White Card.
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Current First Aid Certificate (or willingness to obtain).
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Valid Australian Driver's Licence (desirable).
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Personal Attributes
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Strong leader with a cooperative and hands‐on approach.
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Customer‐focused with excellent relationship management skills.
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Highly organised and capable of managing multiple priorities.
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Calm and decisive under pressure.
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Strong commitment to safety, quality, and continuous improvement.
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Professional, approachable, and solutions focused.
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Why Join Us?
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This is an outstanding opportunity to join a high‐performing team responsible for one of Sydney's premier commercial and retail assets. You will play a key role in delivering exceptional operational performance while leading a dedicated team in a dynamic and rewarding environment.
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If you are passionate about facilities operations, enjoy leading people, and thrive in a client‐facing role, we would like to hear from you.
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📌 Site Operations & Maintenance Supervisor (New South Wales)
🏢 Glad Group
📍 New South Wales