Job Description

What You'll Be Responsible For

n

Handle escalations and complex customer matters with sound judgement.

n

Maintain high standards across all communication channels.

n

Manage day-to-day workflows in Shopify and Gorgias, and help improve processes, automations and reporting as we scale.

n

Support preorder management and inventory communication.

n

Deliver a premium, considered experience for in-person showroom clients, aligned with Fleur Studios' brand.

n

Monitor feedback and trends, and flag issues proactively.

n

Support loyalty and retention initiatives.

n

Liaise with 3PL partners on fulfilment and reverse logistics.

n

Document product quality concerns clearly and constructively.

n





Process orders, returns and exchanges as needed.

n

Maintain expert product knowledge.

n

About You

n

5+ years' experience in retail or eCommerce customer experience.

n

Experience in a mid-size retail business; furniture experience a plus, not essential.

n

Solid working knowledge of Shopify and Gorgias.

n

Calm, commercially aware, and confident handling high-level issues.

n

Highly organised and proactive, with sound judgement on when to escape versus resolve.
J-18808-Ljbffr

📌 Customer Experience Consultant City Of Gold Coast
🏢 LE FLEUR STUDIOS
📍 City of Gold Coast