Job Description
Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.
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You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.
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About the Role
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Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.
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You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.
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Key Responsibilities
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Admissions & Administration
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Manage admissions-related emails, enquiries, and reception duties
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Coordinate patient registration, admissions, and discharge processes
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Support theatre bookings and interdepartmental coordination
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Respond to patient queries and shared inbox communications
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Systems & Data Management
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Maintain accurate records using the patient administration system (e.g. webPAS)
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Complete data entry for patient admissions, transfers, and discharges
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Assist patients with access to the patient portal and support requests
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Clinical & Patient Support
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Liaise with consulting suites, doctors, and clinical teams
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Prepare patients for day-of-admission requirements and follow up on missing information
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Provide high-quality customer service to patients and families
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Billing & Finance Support
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Conduct health fund eligibility checks
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Prepare Informed Financial Consent (IFC) documentation
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Process payments and out-of-pocket expenses
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Quality & Compliance
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Support quality improvement initiatives and reporting requirements
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Maintain compliance with National Safety & Quality Health Service Standards
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Adhere to Work Health & Safety policies and hospital procedures
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About You
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Essential Skills & Experience
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Experience in hospital or healthcare administration
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Strong customer service and communication skills
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Advanced computer skills, including MS Office and data entry systems
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High attention to detail, accuracy, and organisational skills
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Ability to multitask and work effectively in a fast-paced environment
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Demonstrated ability to learn new systems and processes quickly
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Qualified approach to handling confidential information
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Ability to work both autonomously and collaboratively
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Desirable
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Previous experience in private hospital settings
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Familiarity with webPAS or similar patient management systems
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Knowledge of health fund processes, Medicare, or medical terminology
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Experience with risk or quality systems (e.g. LogiQC)
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Requirements
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Valid Working With Children Check
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Willingness to undergo a police check
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Full working rights in Australia
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📌 Administration Clerk (New South Wales)
🏢 Wyvern Health
📍 New South Wales