Job Description
Phone System Technician – NEC / Mitel / Avaya
Teltech ICT Group is seeking an experienced and motivated PABX Technician to join our technical services team.
The ideal candidate will have hands‐on experience with Mitel NEC, Avaya, and hosted telephony solutions, including Microsoft Teams.
You'll play a key role in delivering installation, maintenance, and support services to our business and enterprise clients across the Greater Melbourne area.
Ongoing training and upskilling opportunities are provided.
Position Overview
As a member of our service and support team, you'll be responsible for installing, configuring, servicing, and troubleshooting a range of phone systems.
You'll attend customer sites (mainly across Melbourne) and work with technologies including Mitel, NEC, LG, Avaya, Cisco, and hosted VoIP solutions.
You may also be involved in structured cabling projects, including Cat6 cabling installations.
We are looking for a self‐motivated technician with a strong technical background, excellent fault‐finding skills, and a commitment to delivering outstanding customer service.
Key Responsibilities
Install, configure, and support PBX systems for SMB and Enterprise clients
Perform troubleshooting, fault diagnosis, and timely issue resolution
Conduct system upgrades, re‐configurations, and migrations
Integrate phone systems with Microsoft Teams and other hosted telephony platforms
Assist clients with training and provide on‐site or remote technical support




Maintain accurate documentation of service calls, installations, and repairs
Participate in structured cabling (Cat6 and fibre) projects when required
Key Requirements
Minimum 2 years' experience as a technician working with Mitel, Avaya, NEC, and Microsoft/Cisco systems
Solid understanding of IP networking and how it integrates with telephony systems
Strong experience with VoIP, SIP, PBX, and hosted communication platforms
Excellent fault‐finding, diagnostic, and troubleshooting abilities
Professional communication skills and customer‐focused attitude
Strong time management and ability to work independently
Open or Master Cabler's License (mandatory)
Current Driver's License and Working with Children Check
Experience with structured cabling installation is a plus
What We Offer
Competitive salary based on experience
Vehicle, mobile, and laptop provided
Ongoing career development and certification opportunities
Supportive team culture and collaborative working environment
Access to training in emerging technologies (e.g., Microsoft Teams integration)
How to Apply
We're looking to grow our career in telecommunications and work with cutting‐edge technologies—we'd love to hear from you!
Please send your resume and a cover letter highlighting your relevant experience to ...
Additional Job Attributes
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Engineering and Information Technology
Industries: Telecommunications
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📌 Telecommunications Engineer (Victoria)
🏢 Teltech ICT
📍 Victoria