Job description Ready to start fresh in a supportive, people-focused role with room to grow? Whether you're just starting out, returning to work, or looking for a change, we'll help you build a career in customer service!
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What's in It for You?
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Penalty rates for week-end work, public holidays or overnight work
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Paid birthday off (conditions apply)
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Additional annual leave
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Monthly performance bonuses ($300 to $500 per month)
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No sales – 100% customer service
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Full training provided – learn everything you need to succeed
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About the Role Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.
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This role is best suited to someone who is comfortable with:
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High call volumes
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Repetitive tasks
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Strict KPIs (AHT, QA, adherence)
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A structured workplace with strong compliance requirements
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Your day-to-day will include:
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Answer inbound customer calls (no sales)
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Help with customer's banking related queries including fraud, dispute, credit card and business banking
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Use multiple systems to find solutions
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Provide accurate and professional support
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Please note: This is an in office role. Training period is exclusively on site. Work from home may be possible subject to strict terms and conditions.
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What We're Looking For
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Clear, confident communicators
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Excellent attitude and willingness to learn
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Basic computer skills (we'll teach you the rest)
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Year 10 completion
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Australian working rights and ability to pass a police check
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Who Thrives Here?
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We welcome people from all walks of life, including:
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Students and grads
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Parents, carers, and return-to-work candidates
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Career changers and retirees
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J-18808-Ljbffr
📌 Customer Service Representative Hunter Valley Maitland
🏢 seek.com.au
📍 Maitland
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