Founded in 2016, Healthily is an Australian health technology company specialising in patient outreach and engagement to improve health literacy and empower patients to play a more active role in their healthcare.
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Healthily's core platform is GoShare Healthcare, a scalable digital engagement platform that enables efficient content sharing and tracking of patient engagement.
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GoShare Voice was launched in 2023, enabling inbound and outbound AI-enabled phone calls with patients, addressing digital literacy and language barriers to patient communication.
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Approximately 1.5m patients received resources via GoShare in FY26.
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As an experienced tech support and customer service coordinator, you will be part of a supportive and growing team. You will play a crucial role in maintaining robust relationships with our customers to ensure that they are well supported in their use of GoShare.
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Job tasks and responsibilities
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Supporting Healthily's customers and building strong relationships by providing excellent customer service and support.
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Set-up and customisation of GoShare for new customers
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Provide our customers with support as required
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Running over-the-phone training sessions with new GoShare users
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Maintenance of databases and spreadsheets
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Technical problem solving
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Mandatory Experience
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Minimum 5 years experience in technical support and customer service in a health or technology company
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Demonstrated experience in developing solid client relationships through effective communication
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Strong technical skills
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Solid verbal and written communication skills
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High attention to detail
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Ability to work under pressure
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Demonstrated ability to manage multiple tasks, set priorities and and organise work within these priorities.
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J-18808-Ljbffr
📌 Tech Support And Customer Service Coordinator Victoria
🏢 Healthily
📍 Victoria
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