Retail Operations Specialist
Travel.
Lead.
Improve.
Deliver Operational Excellence.
Take Your Retail Operations Experience Across Australia
At 4WD Supacentre, home ofAdventure Kings, we're one of Australia's leading 4WD, camping and outdoor retailers.
As our national store network continues to grow, we're looking for a hands‐onRetail Operations Specialistwho can step into our stores, identify opportunities and help our teams perform at their best.
This isn't a desk‐based operations role.
You'll regularly travel and deploy to stores, working alongside Store Managers and retail teams to improve operational performance, coach best practice and ensure our standards are consistently delivered.
If you understand retail operations from the ground up and enjoy getting hands‐on to solve problems, this could be your next adventure.
What's On Offer
Base salary + super + allowance(pro rata while deployed)
Regular travel across our retail network
Exclusive Adventure Kings staff discounts
Work directly with national and store leadership
Opportunity to make a measurable impact across multiple locations
Join a quick-growing national retail business
Your Mission
Reporting to theNational Retail Operations Manager / Head of Retail, you'll support operational performance across multiple stores and help create lasting improvements.
You'll be responsible for:
Deploying to stores to support operational performance and achieve business KPIs
Working with Store Managers to identify operational gaps and implement improvement plans
Coaching teams and demonstrating operational best practice
Supporting and training teams acrossClick & Collect,



inventory management, claims and visual merchandising
Improving stock integrity and ensuring cycle counts are completed
Supporting efficient and safe warehouse operations
Managing customer pickups and assisting with receiving and unloading stock where required
Reviewing operational processes and identifying opportunities to improve productivity and profitability
Supporting stores to achieve customer service and sales expectations
Monitoring operational and safety compliance
Providing feedback and recommendations to national retail leadership
Working closely with Retail, Supply Chain, Customer Service, Transport, IT and People & Culture teams
Implementing approved operational initiatives and ensuring improvements are embedded within stores
What Success Looks Like
You'll be accountable for helping stores achieve key operational standards, including:
Maintaining shrink/swell at0.2% of revenue
100% completionof overdue cycle counts by end of month
Achieving the95% Click & Collect performance benchmark
Zero Click & Collect orders aged over 30 days
Maintaining non‐compliant Click & Collect orders below0.4%
100% compliancewith monthly site safety inspections
100% compliancewith weekly asset counts




Supporting an average claims closure time ofless than 24 hours
You're Our Kind of Legend If...
You have strong experience inretail operations, warehouse operations or multi‐site retail
You understand inventory management, stock integrity and operational KPIs
You have experience with Click & Collect and retail fulfilment processes
You're confident coaching and training Store Managers and team members
You can walk into a store, identify what's not working and develop a practical solution
You're comfortable working hands‐on alongside store teams
You have strong communication and stakeholder management skills
You're organised, adaptable and comfortable working across different locations
You understand the importance of WHS and operational compliance
You're comfortable with the physical requirements of warehouse operations, including regularly lifting, packing and moving products
You are comfortable withregular travel and deployment to stores
Essential Requirement
Acurrent and valid Forklift Licence (LF)must be maintained for this position.
Successful candidates will be required to hold or obtain a satisfactory National Police Check as part of the pre‐employment screening process.
Life at 4WD Supacentre
We're built onloyalty, commitment and work ethic.
We want people who lead from the front, take ownership and aren't afraid to get their hands dirty to get results.
As a Retail Operations Specialist, you won't just identify problems — you'll work alongside our teams to fix them, build capability and leave each store performing better than when you arrived.
#J-*****-Ljbffr

📌 Retail Operations Specialist (Sydney)
🏢 4wd Supacentre
📍 Sydney