Job Description
Overview
Infra Operations Manager/Support Lead – Build, Manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of largest Australian Telecom Service provider
Responsibilities
Drives customer relationship management and communicates as key business interface for the customer
Ensures the success of customer objectives, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key service milestones
Escalation Management – Ownership, facilitation, action plan definition, coordination and driving the escalation to closure
Manage Governance deliverables – Plans fortnightly Operational Service Performance review (OSR), create the service improvement plan, operability index, go green initiatives
End-to-End ownership of service delivery including Service transition and transformation, migration and operations
SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met
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📌 Infra Operations Manager/Support Lead (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales