This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.
The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment.
Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset.
CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.
KEY RESPONSIBILITIES
Client Onboarding & Documentation
Facilitate client onboarding, including preparation and processing of account documentation
Create and maintain client records within internal systems
Maintain client records in compliance with AML/CTF and KYC regulations
Corporate Actions & Trading
Manage IPO and corporate action allocations
Process and monitor stock settlements and outstanding funds
Assist with domestic and international asset transfers
Prepare client valuations, asset allocations and reporting as required
Proactively notify clients and FAs of any issues, recommending a solution and timeframe
Prioritise competing adviser requests in a rapid-paced environment
Stakeholder & Process Management
Establish and maintain relationships with internal stakeholders and departments
Participate in department cross-training as required




Contribute to process development initiatives to improve efficiency
Compliance & Governance
Comply with the Code of Conduct and ethical standards
Adhere to company policies, procedures, and regulatory/legislative requirements
Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable
SKILLS & COMPETENCIES
Technical:
High attention to detail
Strong literacy and numeracy
Proficient in Microsoft Office Suite
Strong organisational skills
Working knowledge of the financial advice process, markets and industry trends
Interpersonal:
Excellent verbal and written communication
High resilience and strong prioritisation under pressure
Goal-oriented, with demonstrated drive and initiative
Client-centric mindset with a proactive approach to problem-solving
QUALIFICATIONS & EXPERIENCE
Finance, Business or Economics degree required
RG146 or Graduate Diploma of Financial Planning - preferred, not essential
Previous experience in a similar client service role preferred
Experience within wealth management or financial planning highly desirable
Systems (preferable, not essential):
Domestic and international broking platforms
KEY RELATIONSHIPS
Internal: Branch Management, Financial Advisers, fellow Client Service Managers, Operations Staff, Account Maintenance Teams, Business Compliance, Business Risk
External: Clients, Share Registries, Accountants, Funds, Platform Providers
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📌 Client Services Manager/Consultant (12-Month Contract) (New South Wales)
🏢 Ambition Recruitment
📍 New South Wales