AFCA is seeking a Resource Coordinator in Melbourne to roster six weeks ahead, monitor queues and align resources with demand across calls, chat and case work.
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You will use forecast data and daily performance reporting to guide Customer Service leadership and optimise rostering, ensuring service levels are met while managing intraday changes.
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This role emphasizes collaboration, continuous improvement and ability to respond to unplanned events with proactive redeployments.
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📌 Hybrid Resource Scheduler & Forecasting Specialist Victoria
🏢 AFCA
📍 Victoria
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