We're partnering with a globally recognised leader in the Consumer Electronics and Home Appliances industry. Based in Scoresby, they pride themselves on innovation, outstanding customer experiences, and creating a supportive workplace where employees are encouraged to develop and succeed. This is a fantastic chance to join a well-established international organisation.
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About the role
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In this inbound customer service role, you will deliver high-level, personalised assistance to help customers with warranties and order enquiries. This service-oriented position involves building rapport with customers and providing award-winning support.
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The role operates on a rotating roster, Monday to Friday, with shifts scheduled between 8:30am and 7:00pm. There may also be the occasional Saturday shift, which will attract applicable penalty rates. Your total working hours will average 37.5 hours per week.
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What You'll Be Doing
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Deliver an exceptional experience by engaging with customers to identify their needs
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Offer solutions that best meet customer needs
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Answer all calls and emails to sales support in a polite, friendly, timely and skilled manner
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Provide warranty details as requested
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Manage and be responsible for the inbox
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Provide reports as requested
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Manage any customer return and credit requests
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Update customers on any changes in a timely manner
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About You
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Previous experience in a call centre or customer service role
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Excellent communication and relationship-building skills
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A positive, proactive attitude and solid problem-solving ability
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The ability to multitask and stay organised in a busy environment
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Intermediate computer skills
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Experience using SAP (highly regarded but not essential)
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What's In It For You
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Join a respected global organisation with an outstanding reputation
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Competitive salary package
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Ongoing training
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Employee discounts across a range of products
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Free onsite parking
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Supportive team culture where your contribution is recognised and valued
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Additional information
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Scoresby location
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$36/hr - $37/hr + super + penalty rates
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Immediate start | 12-month contract with strong potential for extension
J-18808-Ljbffr
📌 Inbound Customer Service Victoria
🏢 IAS RECRUITMENT
📍 Victoria
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