ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team.
As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.
The Role
Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
Assist with reservations tasks
Assisting guests with requests and creating memorable experiences
Ensuring timely and productive delivery of guest amenities and ensuring the security of our guests and their possessions.
Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay
What we are looking for
A natural ability to authentically connect with people
Excellent time management skills




Previous customer service experience, preferably in a Hotel environment
Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
The ability to multi-task and think on your feet to quickly resolve issues
High levels of accuracy and attention to detail
Exceptional communication skills
Fluency in English (additional languages are a plus)
Flexibility to work various shifts including week-ends, evenings, overnights and public holidays
Candidates to have full working rights for Australia
With over 400 hotels in Australia and 5,000 across the globe, we provide:
endless career development opportunities
discounted hotel accommodation worldwide
learning programs through our Academies and the opportunity to earn qualifications while you work
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📌 Front Office All Rounder (North Mackay)
🏢 AccorHotel
📍 North Mackay