At ASSA ABLOY Entrance Systems, we don't just keep doors moving — we create seamless, safe, and customer‐first service experiences.
We're looking for a Service Coordinator superstar to assist at our office in Murarrie Queensland.
If you passionate about delivering exceptional customer service and enjoy building strong relationships?
If you thrive in a people‐focused, solutions‐driven role, this opportunity may be for you!
Why Join ASSA ABLOY?
ASSA ABLOY is the global leader in access solutions, employing nearly 50,000 people across 70+ countries.
Our entrance systems power industrial sites, warehouses, logistics hubs, and commercial facilities worldwide.
At ASSA ABLOY Entrance Systems, we invest in our people.
We value trade skills, practical experience, curiosity, and a safety‐first mindset.
Whether you're deep in your trade or coming from an adjacent mechanical background, we provide structured training, mentoring, and long‐term stability.
We are proud to build diverse and inclusive teams and welcome people from a wide range of industries and career paths.
The Role
As aService Coordinator, you will play a pivotal role in the smooth day‐to‐day operation of our service function.
Working closely with theState Manager, you'll coordinate technicians and sub‐contractors, manage schedules.
As a customer service expert, you'll be the trusted voice our customers rely on.
This is a fast‐paced, hands‐on role suited to someone who enjoys problem‐solving, juggling priorities and keeping people and processes aligned.
As a Service Coordinator, you will:
Organise and manage technician schedules for maintenance, quoted jobs, on‐call and emergency work
Send technicians and subcontractors to jobs to keep things moving smoothly




Look after subcontractors, including their work, upgrades, quotes and invoices
Create purchase orders for subcontractor work from scheduled maintenance
Keep customers in the loop about service and installation timings, and follow up when needed
Sort out customer issues or pass them on when required (jobs, invoices or installs)
Coordinate upgrades for key customers
Keep job details up to date in ServiceM8
Provide day‐to‐day admin and operational support to the State Manager
Keep documents, records and files organised and compliant
Help out with inventory when neededTake care of general admin tasks like preparing quotes, answering phones and filing
What You Bring
1–3 years' experience in a similar service coordination, dispatch or scheduling role
Strong geographic knowledge of your city/state
Excellent customer service skills with a professional phone manner
Solid computer skills, including the MS Office suite
Experience withExact(advantageous but not essential)
A current driver's licence and your own transport
Strong problem‐solving skills with a positive, proactive approach
Excellent time management and the ability to meet deadlines
Transparent, confident communication across all levels
High attention to detail and accuracy
Ability to multitask in a fast‐paced environment
A collaborative team player who enjoys supporting others
What We Offer
A permanent role with a globally recognised organisation
A supportive, inclusive and team‐oriented workplace
Ongoing training, feedback and development opportunities
The chance to grow your role locally, regionally or internationally
An opportunity to make a meaningful impact in service delivery and customer experience
Ready to Step Up?
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📌 Service Co-Ordinator (Brisbane)
🏢 ASSA ABLOY
📍 Brisbane