Remote Dispute Resolution Specialist - Afca/Edr Expert (Victoria)

Remote Dispute Resolution Specialist - Afca/Edr Expert (Victoria)

21 Aug
|
Real Time Australia
|
Victoria

21 Aug

Real Time Australia

Victoria

Job Description
Real Time Australia is seeking an autonomous Dispute Resolution Specialist to act as the final escalation point for complex merchant and consumer disputes in a fully remote role.
You will own the complaint lifecycle from escalation through to IDR and EDR, investigating and resolving escalated disputes, and preparing detailed external dispute responses to AFCA and other bodies.
You will analyse complaint data, report trends, and recommend improvements while ensuring fair outcomes under Australian
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📌 Remote Dispute Resolution Specialist - Afca/Edr Expert (Victoria)
🏢 Real Time Australia
📍 Victoria

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