Job Description

Full time, Permanent

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14d ago , from Appentency Recruitment Services

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You will be a detail oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform servicedesk operations with technicians on behalf of existing clients within the Dental Industry Australiawide.

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Key Responsibilities

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Coordinating with internal and external stakeholders to manage service requests
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Guaranteeing the smooth deliveryof IT solutions and services
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Managing schedules ×heets for a team of techniciansand handling escalations from customers
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Supporting the continuous improvement of delivery processes and methodologies
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Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
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Overseeing service operations and delivery and coordinating with account managers
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Developing and maintaining trainingimprovement plans, schedulesand status reports
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Resolving remote tickets
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Requirements

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To be successful inyour application, you will need:

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Outstanding stakeholder management skillswith the capability to garner support for service managementinitiatives
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Demonstrated expertise in workforce scheduling and planning and are beneficial
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Experience workingfor a Managed Service Provideror Consultancy.
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Access to a car and a valid driver'slicense
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Project Management Qualified (PMP), Microsoftand ITIL certifications and ConnectWise experience beneficial
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What is onoffer

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Permanent role with positive pay
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Specialised industry experience
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Experience workingfor a Managed Service Provideror Consultancy.
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Other titles for this rolein other organisation might be: Service Desk Coordinator, Helpdesk Coordinator,Dipatcher, Service Desk 2IC
J-18808-Ljbffr

📌 Helpdesk & Dispatch Coordinator Victoria (Australia)
🏢 Appentency Recruitment Services
📍 Australia