Job Description

HRM Contracting and consulting – Sunshine Coast QLD

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We are recruiting for a Systems and Process Officer, this position is ideal for someone who thrives on structure, problem-solving and continuous improvement. You will work closely with the Directors and Senior Leadership Team to enhance business efficiency, strengthen client relationships and support future expansion.

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Key Responsibilities

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Investigate, source and recommend a suitable CRM system and systems
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Review existing systems and processes, and recommend and implement improvements
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Drive workflow planning and accountability (e.g. leading whiteboard meetings) within the Leadership Team
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Support client engagement strategies, including improving fee proposal turnaround, measuring enquiries, improving conversions, maintaining visibility and relevance within the industry, ensuring regular client check ins, and expanding industry reach
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Assist with HR functions including placing job ads and managing recruitment requisitions
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Draft articles and content for social media related to systems and procedures




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Build and maintain strong client relationships through skilled communication and presentation
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We are seeking a proactive, well-presented and engaging qualified who brings:

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Prior experience in a similar role
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Excellent communication skills and a confident, high-energy presence
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A systems-based mindset with strong implementation capability
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Ability to travel to the Brisbane office (and occasionally further afield)
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A cooperative, team-focused approach and readiness to contribute at a senior level
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Office based role
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If you are looking for the following, we want to hear from you:

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Work with a respected consultancy with a strong reputation
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Lead meaningful improvements that drive business growth
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Be part of a supportive and collaborative Leadership Team
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Secure a long-term, stable full-time opportunity, starting as soon as possible
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J-18808-Ljbffr

📌 Systems And Processes Officer Queensland
🏢 HRM CONTRACTING AND CONSULTING
📍 Queensland