Job Description
Full time, Permanent
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19d ago , from Appentency Recruitment Services
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About :Our clientis a multi-award winning and very well renowned company. The company is amongthe fastest growing companies and expanding the team to fulfil its growth andwe need people who have good multi-tasking skills and can help deliver highlevel of support
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The primary responsibility for the role of Service Desk Engineer is toprovide Level 1 and Level 2 technical support for clients. Our support willinclude Mobile support (training provided) and desktop/systems support (expectsome experience in this area).
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Key responsibilities for this role:
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Triage and resolvelevel 1 and 2 technical supportrequestsvia phone, email, onsite or through remote tools in a customer focusedmanner.
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Ensures timely resolution or escalation of incidents, and
promptlycommunicate
on progress to end-users.
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Log requests correctly into the PSA with appropriate parameters andwith detail.
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Log time spent on tickets correctly into the PSA.
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Update and maintain the knowledge base diligently.
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Provide after hours on call support as needed.
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Attend client sites and provide face to face support if/whenrequired.
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Key requirements for this role:
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1-2 years' experienceworking on a service desk.
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Experience working for anMSPis ideal.
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Industry specific certifications is preferrable (e.g. Microsoft,Azure etc)
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We are looking for someone with the following skill set:
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Across the board intermediate knowledge of various
technologiesincluding
but not limited to:
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Active Directory
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Microsoft Exchange
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Microsoft Office 365
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SharePoint
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Windows Desktop
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Troubleshooting of systems from hardware level up
(workstations,network
devices,
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storage)
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Endpoint Security (e.g.: Webroot or Sophos or Microsoft Defender)
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Knowledge of Wired/Wireless Networking (e.g., Switches, AccessPoints, etc)
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Must beAus CitizenorPR
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Additionally any experience in Microsoft Intune or VMWare WorkspaceOne (iOS/Android) would be preferable but not required. We will providecomplete training on these platforms and all other platforms in use bySolve.
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On Offer:
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Full time role + Competitive Remuneration
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Excellent culture
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Great learning and growth potential
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A career path for the right candidate
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Other titles for this role in other organisationmight be: L2 Engineer,L1 Engineer, Desktop Support
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📌 Service Desk Engineer (Victoria)
🏢 Appentency Recruitment Services
📍 Victoria