Job Description
Executive Housekeeper | Quest St Kilda Road
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Build and lead a housekeeping team from the ground up.
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Quest St Kilda Road is a 104-apartment hotel located on Melbourne's iconic St Kilda Road. We are embarking on an exciting transition to an in-house housekeeping operation and are seeking an experienced and passionate Executive Housekeeper to lead this journey.
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Reporting directly to the General Manager, this is a rare prospect to establish systems, recruit and develop a team, and create a culture focused on quality, teamwork and exceptional guest experiences.
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About the Role
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As Executive Housekeeper, you will have overall responsibility for housekeeping operations across the hotel. More importantly, you will play a key role in building and shaping the department, with the support of the General Manager and Owners.
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This role will suit someone who enjoys creating processes, mentoring people and taking ownership of standards and culture.
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Key Responsibilities
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Recruit, onboard and develop a high-performing housekeeping team
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Establish systems, procedures and quality standards for the department
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Lead, coach and motivate the team to deliver exceptional guest experiences
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Manage daily room allocations and productivity, ensuring adequate daily staffing levels
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Ensure apartments and public areas are maintained to the highest standards
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Conduct room inspections and oversee room release processes
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Prepare rosters and manage labour costs
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Monitor linen, amenities and cleaning supplies
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Work closely with Front Office and Management teams to ensure seamless operations
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Drive continuous improvement and foster a positive team culture
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Ensure all housekeeping activities comply with WHS and company policies
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About You
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You are an experienced housekeeping leader who thrives on developing people and creating systems that set teams up for success.
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You will ideally have:
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Previous experience as an Executive Housekeeper, Housekeeping Manager or Assistant Executive Housekeeper
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Experience leading teams within hotels, serviced apartments or accommodation environments
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A proven ability to recruit, train and develop teams
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Strong organisational and communication skills
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High attention to detail and a commitment to quality
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Experience managing rosters, stock control and labour costs
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A hands-on leadership style and willingness to support the team operationally when required
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Must be available Monday - Friday
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Full working rights in Australia
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Why Join Quest St Kilda Road?
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Unique opportunity to build an in-house housekeeping operation from the ground up.
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Be part of one of TripAdvisor's Top 10 Hotels in Australia.
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Make a lasting impact on culture, standards and team development.
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Work closely with an experienced and longstanding Business Owner and General Manager.
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Join Australia's largest serviced apartment network.
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Convenient St Kilda Road location with easy access to public transport.
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Long-term career opportunities within the Quest network.
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If you're excited by the opportunity to build something special and lead a team that delivers exceptional guest experiences, we'd love to hear from you.
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📌 Executive Housekeeper (Victoria)
🏢 Quest St Kilda Road
📍 Victoria