Job Description
Melbourne VIC | Full-Time, Part-Time and Casual Opportunities | 24/7 Operations
n
Nationwide Corporate Services is continuing to grow, and exciting new opportunities are becoming available across our state-of-the-art, 24/7 control room operations in Melbourne.
n
We are seeking experienced and professional Control Room Operators who have worked within security control rooms, parking control rooms, CCTV monitoring centres or similar operational environments.
n
If you are confident working in a fast-paced environment, take pride in delivering excellent customer service and want to join a supportive and growing national organisation, we would love to hear from you.
n
What We Offer
n
n
Pay rates 6% above the applicable Security Services Industry Award
n
Full time, part-time and casual opportunities
n
Modern, state-of-the-art control room environments
n
Ongoing training and professional development
n
Career progression within a growing national business
n
Supportive management and team culture
n
Diverse and dynamic operational environments
n
Opportunities to work across security, parking and integrated control room operations
n
n
Key Responsibilities
n
n
Monitoring CCTV, alarms, access control and other security systems
n
Responding to incidents, alarms, emergencies and operational requests
n
Coordinating security officers, mobile patrols and other operational personnel
n
Managing incoming calls, intercoms and customer enquiries
n
Supporting parking operations, including access, equipment and customer assistance
n
Escalating incidents in accordance with site procedures
n
Liaising with emergency services, clients, contractors and internal stakeholders
n




Maintaining accurate control room logs, incident reports and operational records
n
Providing clear and professional communication during routine operations and emergencies
n
Supporting the safe and efficient operation of the site at all times
n
n
Essential Requirements
n
n
Current Victorian Security Licence with Control Room Operator endorsement
n
Previous experience in a security, parking, CCTV or similar control room environment
n
Strong communication and customer service skills
n
Sound incident-management and problem-solving capabilities
n
Good computer skills and confidence using multiple systems
n
Ability to remain calm and make sound decisions under pressure
n
Strong attention to detail and accurate report-writing skills
n
Availability to work across a rotating 24/7 roster, including days, afternoons, nights, weekends and public holidays
n
Full Australian working rights
n
n
Highly Regarded
n
n
Experience operating CCTV, access control, alarm or intercom systems
n
Experience within parking, transport, commercial property, retail or major-event environments
n
First Aid and CPR qualifications
n
Experience coordinating security teams or mobile patrols
n
Strong knowledge of emergency response and escalation procedures
n
n
About Nationwide
n
Nationwide Corporate Services is a growing national provider of security, parking and integrated operational services. We are committed to delivering professional, customer-focused solutions while creating genuine development and career opportunities for our people.
n
Our control room teams play an essential role in supporting our clients, frontline employees and customers around the clock.
#J-*****-Ljbffr

📌 Control Room Operators - Multiple Opportunities (Victoria)
🏢 Nationwide Corporate Services
📍 Victoria