Job Description

Archiclad is an Industry leader in supply & distribution of Building Products to the internal and external lining market. The Service Centre Manager will oversee daily operations of the Warehouse, and trade counter, ensuring a high level of customer service. The manager will be able to not only deliver on, but exceed customer expectations. Having a sound understanding solution based customer service, the SCM will also have the ability to manage staff effectively.

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What You'll Do

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Leading the service centre team — supervising a small team, building a customer-first culture.

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Mange Inventory levels, forecast and ensure stock levels are sufficient to meet customer demand, as well as maintaining accurate electronic stock levels.

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Assisting Business Development Managers with quotes and tenders, and meeting the operational needs of their customers.

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Resolving customer complaints, monitoring feedback and identifying new business opportunities.

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Gathering and reporting on market intelligence — pricing, products, delivery, competitor activity

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Championing OH&S; — implementing policies, conducting OH&S; meetings and driving continuous safety improvement

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About you

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You're an experienced operations or service leader who thrives on building high-performing teams and delivering results. You bring:

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Proven leadership experience in a service, logistics or operations environment.

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Solid commercial acumen — comfortable with quoting, budgeting, forecasting

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A genuine customer-service mindset and the ability to turn feedback into action

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Solid understanding of WHS obligations in an industrial setting.

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Excellent communication skills and the ability to influence across sites and functions.

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Knowledge of Building products whilst not essential, would be highly regarded.

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A continuous-improvement mindset — always looking for ways to sharpen processes and team output

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Happy to lead from the front - this is a very hands on role.

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What We Offer

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Stability: A secure, reliable full time role with a local, privately run business.

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Competitive Salary Package: Negotiable upon experience

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Outstanding Culture: A friendly, easy going, and active team environment.
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📌 Service Centre Manager Whittlesea
🏢 seek.com.au
📍 Whittlesea