Job Description
This is a specialist medical reception role within Queensland Oral & Maxillofacial Surgeons (QOMS), a highly regarded surgical practice.
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The role combines high quality patient service with complex appointment management, surgical bookings, billing and medical administration.
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As one of the first points of contact for patients, you will play an important role in their experience with QOMS. You will also help coordinate the many moving parts behind a busy specialist surgical practice.
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Your responsibilities will include:
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Managing patient enquiries, appointments and communications
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Booking consultations, surgical procedures and follow-up appointments
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Coordinating surgical bookings with hospitals and anaesthetists
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Liaising with referring dentists, GPs, hospitals and other specialists
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Preparing theatre lists and associated patient documentation
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Providing patients with pre-operative and post-operative information
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Processing accounts, invoicing, receipting and payments
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Managing Medicare and private health fund claims
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Maintaining accurate and confidential patient records
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Supporting the smooth day-to-day operation of the practice
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About You
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You are an experienced medical, dental or specialist receptionist who genuinely enjoys working with patients.
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You communicate clearly and professionally, particularly when patients may be anxious or dealing with unfamiliar procedures. You are organised,



accurate and comfortable managing competing priorities within a busy clinical environment.
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You will need
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Previous medical, hospital or specialist reception experience
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Strong patient service, confidentiality and interpersonal skills
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Basic to advanced knowledge of HICAPS, EFTPOS, Medicare, DVA, Australian Defence Force, Health Fund claiming and robust computer literacy
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Experience using practice management software such as Genie / Gen2
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The ability to remain calm, positive and organised juggling multiple responsibilities
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The ability to be primarily located at the Auchenflower rooms with a car and licence to travel to the Chermside practice on an occasional basis
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Australian residency and full time work availability Monda
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Why QOMS?
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Queensland Oral & Maxillofacial Surgeons is a specialist practice working across areas including surgical extractions, dental implants, trauma, reconstructive surgery, oncology and pathology.
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You will work alongside experienced specialists and a team committed to high standards of patient care.
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QOMS offers:
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A varied role within a specialist surgical environment
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A monthly RDO
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Exposure to interesting and complex areas of specialist healthcare
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Varied work locations - primarily Wesley Medical Centre with occasional cover at Chermside
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The opportunity to build deeper specialist medical reception experience
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📌 Specialist Medical Receptionist (Queensland)
🏢 IRIS
📍 Queensland