IT Infrastructure Support Officer | 6-Month Contract
IT Infrastructure Support Officer | 6-Month Contract
Lower North Shore, Sydney NSW
Full-Time | 6-Month Contract | 5 Days Onsite
Competitive Hourly Rate + Super
About the Opportunity
Keecore Pty Ltd
is seeking a hands-on
IT Infrastructure Support Officer
for an initial 6-month contract with one of our established clients on Sydney's Lower North Shore.
We are looking for a capable
IT generalist
with a positive attitude, strong team spirit and a willingness to help across the wider technology environment.
This is not a narrowly defined service desk position. You will work alongside an internal IT team, assisting users, troubleshooting technical problems and supporting day-to-day infrastructure and technology operations.
What You'll Be Doing
Providing L1/L2 technical support to users
Troubleshooting Windows, hardware, software and connectivity issues
Supporting desktops, laptops, peripherals and business applications
Assisting with Microsoft 365 and general Microsoft technology issues
Supporting user accounts, access and permissions
Deploying and configuring end-user equipment
Managing incidents and service requests through to resolution
Assisting the wider IT team with infrastructure and operational activities
Supporting upgrades, technology changes and project activities
Maintaining accurate technical documentation and support records
Working collaboratively and assisting across the team when required
What We're Looking For
You will ideally have:




Previous experience in IT support, desktop support, service desk or infrastructure support
Strong Windows troubleshooting skills
Experience supporting users in a business environment
A good understanding of Microsoft 365 and common Microsoft technologies
General knowledge of networking, endpoints, user accounts and IT infrastructure
Robust troubleshooting and problem-solving skills
Good communication and customer service skills
A practical and positive approach to your work
A genuine team mentality and willingness to help others
Australian working rights
Exposure to technologies such as
Microsoft 365, Intune, Active Directory/Entra ID, networking or infrastructure administration
will be highly regarded.
Who Will Suit This Role?
This opportunity could suit someone currently working as an:
IT Support Officer
L2 Support Engineer
Desktop Support Engineer
IT Support Engineer
Infrastructure Support Engineer
Junior Systems Administrator
MSP Support Engineer
We are particularly interested in people who enjoy variety and don't want to be confined to one technical silo.
Important
This position is
onsite five days per week on Sydney's Lower North Shore
.
Please only apply if you are genuinely comfortable with this working arrangement for the duration of the contract.
There are ongoing permanent opportunities being recruited separately within the environment. Any permanent positions would be subject to a separate recruitment and selection process.
#J-*****-Ljbffr

📌 It Infrastructure Support Officer | 6-Month Contract (New South Wales)
🏢 Keecore
📍 New South Wales