Job Description
Administrative / Supervisory Responsibilities (50%)
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Shift Planning and Coordination
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Organize, plan, coordinate, and supervise all activities within a shift to ensure work is completed safely, efficiently, and in accordance with procedures and policies.
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Execute against daily production priorities set by the Production Manager and production schedules.
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Utilise labour and resources to meet production, cleaning, maintenance, and production requirements.
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Establish work schedules for operators based on staffing and production needs.
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Manage shift leave, relief coverage, and short term resource allocation.
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Liaise with Maintenance to coordinate unplanned maintenance with production activities.
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Manage shift operations to enable planned maintenance to occur according to Weekly Maintenance Planning Meeting outcomes.
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Conduct structured pre-start and shift meetings to communicate production priorities, safety issues, staffing, and operational updates.
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Administration and Reporting
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Maintain required production monitoring systems and operational records.
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Complete and distribute a detailed shift report at the end of every shift.
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Maintain accurate records for attendance, leave, overtime, training, incidents, production, quality, and performance.
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Monitor and report on shift KPIs and work with the Production Manager to achieve targets.
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Ensure production order documentation and quality records are completed accurately and on time.
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Performance and People Management
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Lead, supervise, coach, and appraise shift employees to build an effective, productive, and positive team culture.
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Monitor employee attendance, behavior, performance, training and address concerns promptly.
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Provide immediate and constructive feedback when standards, behaviors, or KPIs are not met.
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Support and participate in formal performance management and corrective action processes when required.
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Communication and Leadership
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Lead a collaborative shift handover process across all areas.
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Act as the primary communication link between the shift team and the Production Manager, other shifts, maintenance, and inbound/outbound teams.
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Build a cohesive and supportive leadership approach on shift to build engagement.
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Participate in Daily Operational Review meetings and other operational meetings as required.
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Escalate major production, staffing, safety, or quality issues appropriately.
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Employee Development
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Develop operator capability and competence across all shift functions.
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Train and support new employees through induction and onboarding.
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Crosstrain employees to improve flexibility and overall shift capability.
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Identify skill gaps and create opportunities for employees to learn and develop.
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Support employees in progressing toward greater responsibility and future leadership opportunities.
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Contribute to continuous improvement activities while working with the crew.
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Lead structured problem-solving and root cause investigations when required.
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Encourage employees to contribute ideas and participate in improvement initiatives.
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2. Active Crew Member Responsibilities (50%)
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Working as Part of the Crew
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Achieve minimum competency level equivalent to a Level 5 Enterprise Agreement team member.
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Spend 50% of rostered shifts performing productive work as part of the crew such that the role constitutes 0.5 FTE operational labour, but not as an additional number to minimum staffing.
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Operate equipment, complete production tasks, assist with troubleshooting, cleaning, changeovers, and other operational duties as required.
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Step into crew tasks during peak workloads, staffing shortages, start-ups,



shutdowns, and operational interruptions.
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Support the team by assisting wherever required to ensure shift targets are achieved.
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Maintain the same work standards, safety expectations, and accountability expected of all crew members.
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Maintain a visible presence and lead by example in safety, quality, productivity, and teamwork.
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The Shift Leader will obtain and maintain skills to at least the equivalent of a Level 5 operator.
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A Forklift license is required.
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Coaching and Supporting the Crew
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Provide coaching and support while working alongside employees.
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Give immediate feedback regarding secure work practices, quality, productivity, teamwork, and behavior.
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Reinforce operating procedures and expectations through practical demonstration.
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Assist employees to solve problems and complete tasks safely and efficiently.
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Address performance, lateness, or behavioral issues promptly and professionally.
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HSEQ and WHS Responsibilities
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Ensure all employees follow company safety, quality, environmental, and housekeeping standards.
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Ensure all work is completed in accordance with safe work instructions, procedures, and statutory requirements.
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Investigate incidents, near misses, hazards, and non-conformances occurring on shift.
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Implement corrective and preventative actions to reduce risk and prevent recurrence.
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Conduct workplace inspections and risk assessments.
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Take disciplinary action where required to address repeated safety or behavioral breaches.
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Fulfil the role of Chief Warden in accordance with emergency response procedures.
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The Shift leader is responsible for: – Providing and maintaining a secure work environment – Ensuring reasonable working hours and adequate breaks – Protecting employees from bullying, harassment, and discrimination – Providing training and opportunities for feedback – Ensuring compliance with all WHS and industry requirements
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📌 Production Shift Leader (New South Wales)
🏢 Shv Investments
📍 New South Wales