Graphic Designer / Print Production & Customer Service Officer (FSFL)
JOB SUMMARY
We are seeking a Graphic Designer / Print Production & Customer Service Officer to join a busy and growing print shop. This is a varied, hands-on position suited to someone with graphic design and Adobe experience who is interested in working within the commercial printing industry, covering everything from artwork preparation to production, finishing, and customer service.
LOCATION & EMPLOYMENT DETAILS
Employment Type: Part / Full Time
Work Schedule: To be discussed
ABOUT THE ROLE
This role suits someone who is more than just a graphic designer, comfortable working across design, customer service, administration, and physical print production. You'll need a strong eye for detail and an understanding that preparing artwork for print is different from simply creating something that looks good on screen. Previous experience operating industrial printing machines is not essential, as full training will be provided; candidates with strong graphic design and Adobe skills but limited machine experience are encouraged to apply.
BENEFITS
Full training on commercial printing and finishing equipment
Varied role combining graphic design, customer service, administration, and print production
Opportunity to develop practical skills within the commercial printing industry
Hands-on working environment
Opportunity to develop into a key member of the print production team
DUTIES & RESPONSIBILITIES
Create, edit, and amend artwork for a range of printed products
Prepare customer-supplied artwork for skilled printing
Check artwork for correct sizing, resolution, bleed, crop marks, and colour requirements
Convert and export files into appropriate print-ready formats (PDF, AI, PSD, EPS, etc.)
Make minor design changes and artwork corrections as required
Liaise with customers regarding artwork, logos, images, and job requirements
Prepare artwork and jobs for the printing process




Learn to operate commercial and industrial printing equipment (training provided)
Assist with print production and finishing processes including cutting, trimming, binding, laminating, folding, mounting, and collating
Monitor print quality and identify production issues
Assist with job setup and material preparation for production
Ensure completed jobs meet customer specifications and quality standards
Maintain a clean, organised, and secure work environment
Deal with customers in person, over the phone, and via email
Recommend suitable printing solutions and assist with artwork/file requirements
Provide information on products, pricing, and turnaround times
Communicate job progress and resolve issues where required
Enter and maintain customer and job information accurately
Process job orders and production paperwork
Assist with quoting, invoicing, and general office administration
Maintain organised records of customer artwork and completed jobs
Coordinate jobs between customers, design, and production
Manage multiple jobs and priorities while meeting deadlines
SKILLS & QUALIFICATIONS
Previous experience in graphic design, print design, or a similar role
Strong working knowledge of Adobe Creative Cloud, particularly Photoshop, Illustrator, and Acrobat
Adobe InDesign experience highly regarded
Understanding of preparing files for professional printing (resolution, sizing, bleed, crop marks, colour)
Ability to convert, export, and prepare files into suitable print formats
Strong attention to detail
Good computer and general administration skills
Excellent communication and customer service skills
Ability to manage multiple jobs and meet deadlines
Reliable, organised, and willing to learn
Desirable: previous commercial print shop experience, industrial/commercial printing equipment experience, finishing equipment experience (cutting, binding, laminating), knowledge of different printing methods and substrates, experience with signage/wide-format/labels/brochures/business cards, direct customer-facing experience, and artwork/print troubleshooting experience
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📌 Graphic Designer / Print Production & Customer Service Officer (Fsfl) (Melbourne)
🏢 Australian Workforce
📍 Melbourne