Job Description

Overview : Provide project development and support to core business support systems to ensure the successful delivery of projects. Analyse, investigate, build and test to resolve business requirements and processes.

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Responsibilities:

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Manage and resolve tasks submitted through the business support ticketing system
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Undertake root cause analysis of issues and either manage the fix or the escalation
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Work as part of the development operations team, sharing knowledge and skills with colleagues
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Effective communication to the rest of the team
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Perform daily, weekly and monthly checks to ensure systems and processes are running as expected
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Key aspects of the role

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Code and develop CRM/Billing applications. Ensure that these applications continue to provide the company's business critical processes in line with the business requirements.
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Resolve complex application queries and problems,



demonstrating high standards of service and application specific knowledge to meet business needs to agreed performance levels.
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Analyse business requirements, application functionality and processes. Consult with subject matter experts in the provision of solutions in line with business requirements and agreed targets.
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Knowledge & Experience Required

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Minimum 1 year's commercial experience within IT ideally in a Telco workplace with an understanding of CRM/Billing systems
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Good analytical and problem-solving skills are essential
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Must possess a positive understanding of Oracle, TFS, JIRA, Unit Testing, NET, C# and VB with the ability to read and understand complex code
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Skilled Skills

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Preferably tertiary qualification in a related discipline.
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J-18808-Ljbffr

📌 Net Developers New South Wales
🏢 eTeam
📍 New South Wales