Our client is one of Australia's leading suppliers of essential energy solutions, supporting residential, commercial and industrial customers across the country. With a solid national presence and a reputation for reliable service, they are now looking for an experienced Customer Service Officer to join their Dubbo team.
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Competitive rate of $36 per hour
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Ongoing Monday-to-Friday, 8:30am-5:00pm shifts
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No late nights or weekend work!
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Supportive and friendly team workplace
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Opportunity to join a well-established national organisation
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About the role:
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Handling inbound customer calls and email enquiries
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Providing information about products, services and customer accounts
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Processing customer requests, applications, bookings and orders
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Updating customer details and maintaining accurate system records
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Assisting with account enquiries,
complaints and service issues
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Investigating concerns and escalating complex matters when required
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Liaising with internal teams to ensure customer requests are resolved
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About you:
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Previous customer service, call centre or administration experience
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A confident and qualified phone manner
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Strong written and verbal communication skills
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Accurate data-entry and general computer skills
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The ability to manage multiple enquiries and priorities
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Strong attention to detail and organisational skills
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A calm and solutions-focused approach to customer concerns
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A reliable, positive and team-focused attitude
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Willingness to complete required pre-employment checks
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J-18808-Ljbffr
📌 Customer Service Officer Dubbo
🏢 BLU by Adcorp
📍 Dubbo
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