6-Month Contract with Strong Potential for Permanent Employment
Join our team!
At TransitCare, we are more than a transport provider, we are a social lifeline. For over 30 years, we've helped older Australians, people with disability, and others experiencing transport disadvantage stay connected to their communities, healthcare, education, employment, and social opportunities.
We're growing our Customer Experience team and are seeking aClientServicesConsultant to join our contact centre operation.
About the Role
As aClientServicesConsultant, you'll be the voice of TransitCare, delivering exceptional service to clients, carers, referrers, donors, and community stakeholders. You'll manage inbound and outbound calls, coordinate transport bookings, respond to enquiries, update client records, support campaigns, and ensure every interaction is handled with professionalism, empathy, and accuracy.
This is an initial 6-month full-time contract, with a strong chance for ongoing permanent employment for high-performing team members.
What Makes This Opportunity Different?
Full-time hours
6-month contract with potential to become permanent
Meaningful work that positively impacts vulnerable members of the community
Supportive, values-driven team environment
Career growth opportunities in a growing organisation
Comprehensive training and onboarding provided
Our Customer Experience team supports a 7-day-per-week operation, servicing clients from 6:00am to 8:00pm daily.
We are specifically looking for team members who can demonstrate flexibility to work a variety of rostered shifts across these operating hours, including weekends as required.
TransitCare is a well established not for profit in the Community Transport Sector. We offer training, onsite parking and fantastic salary packaging benefits to permanent staff.




Key Responsibilities
You will:
Manage high-volume inbound and outbound customer calls
Coordinate and confirm transport bookings
Maintain accurate client records within CRM systems
Assist with referral processing and service enquiries
Support client and donor engagement campaigns
Resolve customer concerns and complaints in a timely and professional manner
Achieve individual service, quality, and productivity targets
Contribute to continuous improvement initiatives
Deliver exceptional customer experiences in every interaction
About You
We're looking for people who are:
Passionate about helping others
Customer-focused and solution-oriented
Excellent communicators with a professional phone manner
Organised and able to manage competing priorities
Comfortable working in a fast-paced contact centre environment
Confident using computer systems and CRM platforms
Resilient, adaptable, and team-oriented
Love a fast-paced work environment
You'll Bring
Strong verbal and written communication skills
High attention to detail
Ability to work to KPIs and service targets
Confidence using technology and customer management systems
A positive and professional approach to customer service
Contact centre or customer service experience
Experience in community services, aged care, disability, health, or not-for-profit sectors
Experience using CRM systems
Additional language skills relevant to diverse communities
Our Values
At TransitCare, our people embody three core values:
Reliable
– We keep our promises.
Driven
– We make things happen.
Trusted
– We do the right thing.
Applications are encouraged from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and culturally and linguistically diverse communities.
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📌 Client Services Consultant (Queensland)
🏢 TransitCare
📍 Queensland