Job Description
We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‐free experience for every traveler.
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Key Responsibilities
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Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
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Manage booking updates, itinerary changes, cancellations, and special travel needs
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Share clear and accurate information regarding destinations, travel requirements, and agency procedures
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Proactively check in with clients to confirm details and address any concerns
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Resolve issues efficiently while maintaining a positive and supportive approach
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Ideal Candidate
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A strong communicator with a customer‐first mindset
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Experienced in customer service (travel, tourism, or hospitality experience is a plus)
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Well‐organized, reliable, and comfortable handling multiple requests at once
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Tech‐savvy and able to adapt quickly to new systems and tools
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Passionate about travel and helping clients enjoy seamless experiences
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Perks
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Fully remote position with flexible schedule
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Training and ongoing support to help you succeed
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Career growth opportunities within a growing travel agency
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Access to travel benefits and exclusive industry discounts
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A collaborative and supportive team culture
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📌 Travel Customer Service (Townsville)
🏢 Kim Luxe Travel
📍 Townsville