Job Description
Online Sales and Customer Service - Full Time
n
Online Sales and Customer Service - Full Time
n
About Us:
n
Cass Brothers, a distinguished leader in the bathroom industry, has been providing exceptional products and customer service for over half a century.
n
Known for our extensive range of bathroom, kitchen and Plumbing products, we are a company that values innovation, excellence, and customer satisfaction.
n
As we continue to expand, we seek motivated individuals eager to grow with us and contribute to our long-standing legacy.
n
The Role:
n
Cass Brothers requires a Full Time Online Sales & Customer Serviceperson to complement our existing team. Based at our Petersham location and we are minutes from bus and train stations.
n
Working days Tuesday to Saturday.
n
Job Description:
n
Join our dynamic team as a Full-Time Sales & Customer Service Representative. In this role, you will:
n
n
Engage with customers through phone, email, and live chat, providing top-notch sales and service support.
n
Process and verify customer orders with accuracy and efficiency.
n
Utilize your sales skills to offer alternative solutions and upsell products where appropriate.
n




Take proactive steps to maintain high service standards, including initiating corrective actions when necessary.
n
Collaborate with various internal teams, including warehouse, technical support, sales, and management, to ensure seamless operations.
n
Foster and maintain positive relationships across all internal departments to enhance teamwork and productivity.
n
n
Candidates Requirements:
n
n
A strong focus on customer service and a friendly, approachable demeanour.
n
Preferably experienced in processing sales orders. (Not essential)
n
A positive, 'can-do' attitude, ready to tackle challenges with enthusiasm.
n
Excellent verbal communication skills for transparent and effective customer interactions.
n
Strong time management abilities, with a knack for prioritizing tasks effectively.
n
n
Career Advancement: This position offers fantastic opportunities for career growth within a thriving and expanding business. Join us and be part of a team that values your contribution and encourages your professional development.
#J-*****-Ljbffr

📌 Online Sales And Customer Service - Full Time (New South Wales)
🏢 Cass Brothers
📍 New South Wales