people2people is seeking a customer-focused Collections skilled to join the team handling hardship cases within a financial services context. You will engage with customers, listen actively, and tailor fair payment solutions while maintaining compliant processes and thorough documentation.
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You will negotiate arrangements, build relationships, and collaborate with internal teams to improve collection strategies, reporting on outcomes and portfolio activity.
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📌 Empathetic Collections Specialist Financial Hardship New South Wales (Australia)
🏢 People2People
📍 Australia
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