We're currently seeking enthusiastic and confident Outbound Call Centre Operator to join a leading manufacturer of premium power tools. This is an ongoing casual opportunity working on a product recall campaign, making outbound calls to customers and delivering exceptional service.
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You'll receive comprehensive onsite training and ongoing support, making this a fantastic opportunity for someone looking to build or further their customer service and call centre career.
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What's in it for you?
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Ongoing casual opportunity with full time hours
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Monday to Friday – no weekends!
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Extensive onsite training and ongoing coaching
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Supportive, friendly team environment
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Work for a globally recognised brand
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Convenient Pemulwuy location with onsite parking
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Immediate start available
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About the Role
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As an Outbound Call Centre Consultant, you'll be responsible for contacting customers regarding an important product recall campaign.
This is a high-volume outbound role where you'll aim to make approximately 80 outbound calls per day while providing professional, friendly and accurate information.
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Your responsibilities will include:
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Making approximately 80 outbound calls daily
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Speaking with customers regarding a product recall
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Updating customer information accurately within internal systems
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Recording detailed notes from each conversation
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Answering customer enquiries with empathy and professionalism
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Meeting daily productivity and quality targets
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Working collaboratively with the wider team
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What we're looking for:
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Previous call centre, customer service or administration experience
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Confident communication skills and a friendly phone manner
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Comfortable working in a high-volume outbound workplace
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Strong computer and data entry skills
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Excellent attention to detail
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Reliable, punctual and eager to learn
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Available to work onsite Monday to Friday
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Whether you're an experienced call centre professional or someone with strong customer service skills looking to move into an office environment, we'd love to hear from you.
J-18808-Ljbffr
📌 Call Centre Associate New South Wales (Australia)
🏢 Workforce Extensions
📍 Australia
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