Job Description
Join to apply for the Measure & Quote Team Leader role at National Tiles
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Join to apply for the Measure & Quote Team Leader role at National Tiles
Melbourne Metro Region - Travel across all VIC sites
Base + Super, Vehicle, Phone & Laptop
At National Tiles, we're passionate about transforming homes with high-quality flooring solutions—and we're building a recent team to take that experience even further.
We're looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service.
In this position, you'll guide day-to-day operations, support and develop team members, and lead by example—meeting customers where they are, whether in the showroom, in their homes, or on-site.
This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment.
You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business.
Key Responsibilities Include, But Are Not Limited To
Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction
Provide onboarding, coaching and on-going training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards
Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement
Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery
Conduct regular check-ins, performance reviews and development planning for team members
Assist the team, as required, to complete their duties per National Tiles' policies and procedures
Maintain up to date knowledge of industry trends, product offerings, and installation methods
Collaborate with store sales teams to ensure seamless customer experience and accurate order processing
Book in measure and quotes from qualified leads
Conduct in-home or on-site measurements for installation projects
Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose
Provide accurate and detailed quotes with clear breakdowns,



ensuring transparency and clarity for customers
Support the sales process as needed, including helping to close the sale and take deposits
Maintain accurate records of measurements, quotes, and customer interactions
Facilitate smooth handover of customer to Installation Support / Customer Support Specialists
Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised
About You The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting.
You'll combine technical expertise with a customer-centric approach, consistently delivering excellent results.
Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment
Confidence in measuring and interpreting floor plans and site drawings
A proactive, positive attitude and the ability to build rapport with customers
Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
A collaborative mindset and the ability to work effectively as part of a team
Proficiency with measurement tools and quoting software
Tech-savvy, with experience using productivity tools
Why Join Us?
Opportunities for career progression - we promote from within!
Employee benefits app - discounts at your favourite retailers
Training, development and leadership courses
Access to health & well-being programs including EAP
Birthday off every year
Generous staff and family discounts
Seniority level
Seniority level




Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Retail
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📌 Measure & Quote Team Leader (Victoria)
🏢 National Tiles
📍 Victoria