Job Description
Field Engineer and Solutions Manager - Tyres
Job Description
Customer Requirements Research: Conduct in-depth research on customer needs for tyre products, including performance, specifications, application scenarios, etc., to provide a basis for product development and sales strategies.
Technical Support: Assist the sales team in product demonstrations and technical presentations to help customers understand the advantages and features of the products.
Product Installation and Commissioning: Be responsible for the on‐site installation and commissioning of tyre products to ensure their proper use.
Customer Training: Provide technical training on product usage, maintenance, and care to help customers better manage and use their tyres.
Troubleshooting and Repair: Respond promptly to customer feedback on product issues, conduct on‐site troubleshooting and repairs to ensure continuous customer use.
Quality Feedback: Collect quality issues that arise during customer use and provide timely feedback to the relevant departments within the company to promote product quality improvement.
Customer Relationship Maintenance
Customer Communication: Act as a bridge between the company and customers, regularly follow up with customers to collect their opinions and suggestions to enhance customer satisfaction.
Sales Support: Assist the sales team in maintaining customer relationships, exploring potential needs, and driving sales performance growth.
Market Information Collection
Market Dynamics Feedback: Keep an eye on market trends and competitor situations, gather relevant information and provide timely feedback to the company to support product development and market strategy adjustments.
Field Testing
Conduct on‐site tyre inspections, performance analysis, and troubleshooting.
Support the development and testing of current tyre products for the Australian market.




Gather and report field feedback to our factories and product teams.
Team Development and Leadership
Build, lead, and manage a geographically distributed technical support team across Australia.
Define team structure, recruit talent, and implement training programs to ensure consistent, high‐quality technical service delivery.
Foster a culture of accountability, safety, collaboration, and continuous improvement among team members.
Provide regular coaching, performance management, and professional development opportunities.
Other Responsibilities
Technical Support Documentation: Organize and write product user manuals, technical training materials, etc., to provide standardized technical support to customers.
Industry Events: Technical representation at industry events.
Presentation of product technologies at industry and customer events.
Job Qualifications
Educational Background: Typically requires a bachelor's degree in mechanical engineering, automotive engineering, or a related field.
Relevant Work Experience: Prior 5+ years experience in a field engineer role, particularly within the automotive or tire industry, is highly desirable.
Experience with on‐site installation, maintenance, and repair of mechanical or automotive components is a significant advantage.
Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal departments.
Ability to explain technical concepts in a clear and understandable manner.
Problem‐Solving Skills: Strong analytical and problem‐solving abilities to diagnose and resolve technical issues efficiently.
Ability to think critically and make sound decisions under pressure.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Management
Industries
Motor Vehicle Manufacturing
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📌 Field Engineer And Solutions Manager - Tyres (Victoria)
🏢 Sailun Tyre Europe
📍 Victoria