Job Description

Job Description:

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Attend breakdowns and repair crane in a timely manner.
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Provide service-related assistance by way of phone support.
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Maintain service reports and submit these in a timely manner upon completion of repair.
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Provide feedback on component failure.
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Train distributors in the commissioning of the first current product.
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Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
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Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
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Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
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Analyses reports of technical problems to determine trends affecting future design, production, service,



and maintenance processes and recommends modifications to eliminate future problems.
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Perform other ad‐hoc duties as assigned.
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Job Requirement:

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Trade certificate in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.
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Able to lift heavy equipment.
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Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
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Ability to read and work with electronic and hydraulic schematics.
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Possess solid analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.
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Knowledge and experience with hybrid vehicles are an advantage.
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Knowledge and experience with the auto electrics of vehicles is an advantage.
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J-18808-Ljbffr

📌 Workshop Technician New South Wales
🏢 The Manitowoc
📍 New South Wales