Job Description

This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Alfa College grows.

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The successful candidate will be a team player and:

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Aware of handling sensitive information
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Present in a business-like manner.
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Adaptable and pro-active
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Have good verbal and written communication skills.
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Well organized
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Focused on the experience of our students.
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Experience working with Axcelerate platforms.
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Advanced Microsoft office skills
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Robust attention to detail is a must.
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Minimum 12 months experience in an office setting
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Experience in an international education environment, especially in an RTO, would be an advantage.
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Fluency in a second language is not essential but highly regarded.
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Student Service Tasks and Duties:

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Respond to inquiries from prospective international students and education agents in a skilled and efficient manner.
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Coordinate student admission documents received from education agents and international students.
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Maintain all the data entries on the Student Management System
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Handling office tasks
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Providing scheduling support by booking appointments and preventing scheduling conflicts
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Screening phone calls and taking messages.
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Sign in, greet and assist visitors.
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Maintain polite and professional communication via phone, e-mail and mail.
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Help maintain student attendance records and files.
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Assist with enrolments, USIs and Student ID's
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Identify and report continuous process improvements.
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Assist students as required.
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Assist the campus manager as required.
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Orientation support
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Support trainers Ordering and restocking stationery, uniforms and office supplies.
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Monitor and report student tuition fees.
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Admission Support
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Academic Support Tasks and Duties:

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Updated the student's result to Axcelerate
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Monitoring student's course progress.
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Send warning letters each term and inform Admission team if enrolment need to cancel.
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Work with Academic Manager and support the assessment upload task.
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Process certificates or Statement for the student.
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Finance Support Tasks and Duties:

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Record the student's payment.
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Monitoring outstanding payment and contact students.
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J-18808-Ljbffr

📌 Student Service & Admin Support Officer North Geelong
🏢 ALFA College
📍 North Geelong