Perfect Gym is a cloud-based leisure management platform trusted by 130+ fitness chains across 55+ countries, including 14 of Europe's top 30 chains. Part of the Sport Alliance group (headquartered in Hamburg, alongside Magicline, Finion and MySports), we've been supporting the Australian and Recent Z market from our Melbourne office since 2016.
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Our Customer Care team just posted a CSAT score above 98% - and we're looking for someone to join this close-knit, high-performing group and support our PG software suite.
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What you'll be doing
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Handling client support tickets in Zendesk across SMB and Key Account queues
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Providing phone support via Zendesk Talk, including start-of-day checks and international calls
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Investigating issues using SQL Server (from SELECT-level queries upward)
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Searching logs in Kibana/Elastic to trace API errors and payment failures
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Raising and tracking bugs in Jira with explicit reproduction steps
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Maintaining knowledge base documentation in Confluence
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Supporting hardware, POS,
and access control queries
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Gaining exposure to implementation, onboarding, and customer success as projects arise
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What we're looking for
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A customer-first mindset with excellent verbal and written English
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Robust technical problem-solving skills and attention to detail
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A logical, organised approach to relating technical issues to real-world impact
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Willingness to learn and work autonomously
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Nice to have
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Experience in application/technical support, ideally SaaS
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Familiarity with Zendesk, Jira, or Confluence (or similar tools)
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SQL/relational database experience — the deeper your experience, the better
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Exposure to Kibana/Elastic or similar log tools
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Fitness, aquatic, or leisure industry background
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The details
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In office at our Westmeadows office (close to Melbourne Airport), with remote work available Australia-wide for the right candidate. Open to Australian residents only.
J-18808-Ljbffr
📌 Technical Customer Care Professional Williamstown
🏢 Perfect Gym Solutions
📍 Williamstown
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