We're looking for an experienced Operations Coordinator to join a well-established and supportive operations team, managing import and export shipments from start to finish.
n
This is a hands-on role suited to someone with a background in freight forwarding or logistics who enjoys taking ownership, working with precision, and delivering exceptional customer service. Hours are Monday to Friday, 8:30am - 5:00pm, with the prospect to transition to a permanent role for the right candidate.
n
The Role
n
Reporting to the Operations Supervisor, your key responsibilities will include:
n
n
Coordinating import and export shipments from booking through to final delivery
n
Liaising with customers, suppliers, carriers and overseas offices to ensure smooth shipment execution
n
Ensuring compliance with Australian Customs regulations and internal Quality Management System (QMS) procedures
n
Organising transport and monitoring shipments to meet customer service standards and KPIs
n
Maintaining accurate shipment records, tracking information and system updates
n
Processing invoicing within required timeframes
n
Reviewing shipment files to ensure accurate costing and profitability
n
Proactively communicating with customers regarding shipment updates, delays or changes
n
Completing company collections using a company vehicle
n
n
About You
n
To be successful in this role, you will have:
n
n
Previous experience in freight forwarding or logistics (essential)
n
Cargo wise experience
n
A solid understanding of export operations and documentation
n
Excellent attention to detail and robust organisational skills
n
Outstanding written and verbal communication skills
n
Strong computer skills, including Microsoft Word, Excel and freight management systems
n
The ability to prioritise competing deadlines in a rapid-paced environment
n
A proactive, customer-focused approach with excellent problem-solving skills
n
A current Australian Driver's Licence
n
Dangerous Goods knowledge (advantageous)
n
J-18808-Ljbffr