Job Description

Homes North Community Housing – Tamworth NSW

n

At Homes North, we go beyond property management — we support people and communities. We are seeking a Revenue Specialist to join our team in Tamworth and make a meaningful contribution to the community.

n

We are seeking a proactive and customer-focused Debt Recovery & Client Engagement Officer to manage current and former tenant debt while delivering exceptional client service.

n

Key Responsibilities

n

n
Provide explicit advice to tenants regarding account balances, payment options, and debt recovery processes.
n
Manage rent arrears and non-rent debt through calls, emails, letters, and notices.
n
Coordinate advanced recovery actions, including garnishments, debt collection referrals, and NCAT enforcement processes.
n
Prepare legal documentation and support NCAT proceedings.
n
Investigate account discrepancies, process adjustments, refunds, and write-offs.
n
Manage end‐of‐tenancy debt processes.
n
Liaise with legal teams, external agencies, finance, and payroll stakeholders.
n
Monitor recovery performance and prepare reports against key performance indicators.
n
Ensure all activities comply with legislation, privacy requirements, and workplace safety standards.




n

n

About You

n

n
Experience in debt recovery, tenancy management, finance, or customer service.
n
Strong communication, negotiation, and problem‐solving skills.
n
Ability to manage sensitive matters with professionalism and empathy.
n
Knowledge of debt recovery processes, legal compliance, and stakeholder engagement.
n

n

Join a supportive team where your expertise will help balance positive client outcomes with effective debt recovery.

n

Why Join Homes North?

n

At Homes North, we value and support our people. You will benefit from:

n

n
Salary packaging benefits that can significantly increase your take‐home pay.
n
35‐hour work week with flexible start and finish times.
n
A family‐friendly workplace that supports versatile working arrangements.
n
Career development opportunities and career progression pathways.
n
Being part of a supportive, well‐regarded not‐for‐profit organisation where collaboration and purpose matter.
n

n

Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.
J-18808-Ljbffr

📌 Revenue Specialist Tamworth
🏢 Homes North Community Housing
📍 Tamworth