Job Description
Instant Windscreens is a proudly family-owned business with a large network of company-owned stores across Australia and New Zealand.
n
At Instant Windscreens & Tinting we strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years' experience Instant Windscreens & Tinting has been Australia's preferred choice for car glass repairs, windscreen replacements and automotive tinting services since ****. We provide a genuine emergency service and our fleet of mobile repair vehicles can come to you 24 hours a day, seven days a week.
n
Deliver Exceptional Service with Instant Windscreens & Tinting
n
Are you passionate about delivering exceptional service in the dynamic world of automotive innovation? Join the ranks of Instant Windscreens & Tinting, a family-owned business pioneering the automotive glass sector. Our workplace culture celebrates achievement, fosters growth, and ensures genuine satisfaction in every task.
n
We are committed to providing our customers with the finest service, aiming to turn each interaction into a memorable experience. At Instant Windscreens & Tinting, you'll be part of a team that values your contribution and supports your growth.
n
Position: Customer Service Operator
n
As an integral part of our Customer Service team, you will play a crucial role in interacting with our valued customers.



As the first point of contact, your support helps ensure customer satisfaction and productive branch operations.
n
What's in Store for You
n
n
Thorough training and onboarding support
n
Company uniform to reflect our professionalism
n
Opportunities for internal career advancement
n
Competitive compensation package
n
n
Key Responsibilities
n
n
Create positive customer experiences through professional, friendly engagement
n
Liaise with customers to understand needs and provide practical solutions
n
Provide operational support to the Branch Manager and team
n
Collaborate with the team to address inquiries and deliver resolutions
n
Manage invoicing, job authorisations, and general record-keeping
n
n
Who We're Looking For
n
n
Customer-focused and able to handle calls with professionalism
n
Experience in a similar role, preferably within the automotive industry
n
Energetic, enthusiastic, and team-oriented
n
Excellent written and verbal communication skills
n
Detail-oriented and precise with administrative tasks
n
Confident with computers and familiar with social media platforms
n
Results-driven and aligned with our values of care, collaboration, authenticity, and determination
n
#J-*****-Ljbffr

📌 Customer Service Operator (Melbourne)
🏢 Instant Windscreens
📍 Melbourne