Job Description
Senior Functional Consultant - Microsoft Dynamics 365 CE
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Location: Sydney, NSW (3 days per week in office)
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Employment Type: Permanent, Full-Time
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Salary: $165,000 - $180,000 + Super + Bonus
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Interview Process: Active hiring process with interviews taking place now. The client is moving quickly and looking to secure the right candidate ASAP.
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The Opportunity
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An established Microsoft-focused consulting business is seeking an experienced Senior Functional Consultant to lead the delivery of Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform projects across enterprise clients.
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This is an opportunity to join a high-performing consulting team delivering large-scale digital transformation initiatives, working with senior stakeholders and helping organisations modernise customer engagement, service delivery, and business processes through the Microsoft ecosystem.
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The role offers strong career progression, exposure to complex enterprise projects, and the opportunity to work alongside some of the most experienced Dynamics professionals in the market.
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Key Responsibilities
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Business Analysis & Requirements Management
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Lead discovery workshops, business analysis activities, and fit-gap assessments.
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Facilitate stakeholder workshops and process design sessions.
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Gather, document, and manage business requirements throughout the project lifecycle.
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Develop user stories, process maps, acceptance criteria, and functional specifications.
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Ensure alignment between business objectives and delivered solutions.
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Solution Design
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Lead functional solution design across Dynamics 365 CE and Power Platform implementations.
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Recommend best-practice, out-of-the-box functionality before considering customisation.
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Produce Functional Design Documents (FDDs) and detailed solution specifications.
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Collaborate with technical teams to ensure scalable and maintainable solutions.
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Support solution governance and design approval processes.
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Stakeholder Management
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Act as the key functional contact for business stakeholders.
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Run design reviews, solution demonstrations, and validation workshops.
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Present recommendations, risks, assumptions, and business impacts to senior audiences.
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Manage stakeholder expectations throughout project delivery.
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Agile Delivery
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Support backlog management, sprint planning, and prioritisation activities.
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Work closely with Project Managers, Architects, and Development teams.
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Monitor risks, dependencies, and delivery milestones.
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Contribute to governance and steering committee activities where required.
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Testing & Quality Assurance
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Define test strategies and acceptance criteria.
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Support SIT and UAT activities.
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Review test cases and validate business outcomes.
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Assist with defect management and resolution.
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Ensure solutions meet agreed business requirements and quality standards.
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Deployment & Hypercare
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Support release planning, go-live activities, and business readiness.
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Coordinate end-user training and knowledge transfer.
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Provide leadership during post-go-live support and hypercare phases.
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Drive continuous improvement and lessons learned initiatives.
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Skills & Experience Required
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Minimum 8 years' experience delivering Microsoft Dynamics CRM / Dynamics 365 CE solutions.
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Experience leading multiple end-to-end Dynamics 365 CE implementations.
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Strong workshop facilitation and stakeholder management experience.
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Proven ability to produce Functional Design Documents, User Stories, Process Maps, and Solution Specifications.
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Strong understanding of Agile and Waterfall delivery methodologies.
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Excellent communication, consulting, and presentation skills.
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Demonstrated experience managing requirements across complex enterprise environments.
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Preferred Experience
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Experience within Banking, Financial Services, Insurance, Wealth Management, or other regulated industries.
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Experience working on enterprise-scale transformation programs.
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Understanding of customer onboarding, customer servicing, complaints management, case management, and sales processes.
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Microsoft Dynamics 365 and Power Platform certifications.
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Experience working with clients across Australia and the wider APAC region.
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Technology Stack
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Dynamics 365
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Dynamics 365 Sales
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Dynamics 365 Customer Service
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Dynamics 365 Customer Insights / Journeys
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Customer Voice
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Power Platform
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Power Apps
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Power Automate
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Power BI
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Power Pages
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Copilot Studio
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Additional Exposure (Desirable)
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Dataverse
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Azure Integration Services
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APIs & Web Services
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Azure DevOps
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JavaScript Customisations
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Plugins & Custom Workflows
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PCF Controls
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What's On Offer?
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Salary package of $165,000 - $180,000 + Super + Bonus
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Additional bonus available for candidates currently employed by leading Microsoft Dynamics consulting partners
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Hybrid working model with 3 days per week in the Sydney office
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Exposure to large-scale Dynamics 365 and Power Platform transformation programs
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Strong career progression opportunities
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Team-oriented and highly experienced consulting team
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Ongoing certification support and professional development
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