This is your opportunity to join a wonderful team at The Complete Basketcase! We are a family-run gift hamper company located in Kensington, Victoria looking for a motivated, level-headed person to join us in a part or full time capacity. We are looking for someone to work Monday thru Friday. We are more than happy to discuss flexible arrangements if necessary (think start time after School/Day daycare drop off and leaving early for pickup). For working parents, we offer school holiday allowances to pay for holiday activities.

We want to meet you if you have these skills:
Provide excellent customer service over the phone and via email
Ability to manage multiple tasks and stakeholders
Print and allocate online orders via shopify
Process phone and email orders
Make and dispatch gift hampers
Email or Use Suppliers online ordering system to make orders under direction from management
Process Invoices through Xero
Assist with generating recent sales/gift ideas
Be responsible for tracking and following up any issues with gift deliveries
Manage customer expectations

We are looking for a person who:
Is enthusiastic, creative and cutting-edge




High level of empathy to deal with difficult customer situations while being confident in interactions
Close attention to detail to accurately and efficiently complete tasks within set time frames
Successfully works as part of a team and can also work independently under the direction of the business owner

The Essentials:
Proven Customer Service Experience
Demonstrated office administration experience
Confidence to learn current systems quickly
Experience with Excel and Word.
Ability to work on your feet for the entire shift and lift more than 5kg
Demonstrated high levels of enthusiasm, creativity, innovation and flexibility in previous work roles

Bonus Points
Experience with Shopify
Graphic Design

Please attach a cover letter addressing the description and outline how you meet our requirements for the position. We would also love to know which hamper you would choose from our website and why!

Please note: We will only consider applications which include a cover letter as above.

📌 Administration And Gift Hamper Retail Assistant Kensington
🏢 The Complete Basketcase
📍 Kensington