Looking for a role where your IT skills actually make a difference?
ECKOO partners with schools to deliver high-quality ICT support that keeps classrooms running and students learning.
We're looking for a School Technical Officer who enjoys problem-solving, working across different environments, and being the person people rely on when technology matters most.
What your day might look like:
Supporting teachers and staff with real-time IT issues
Setting up and maintaining devices that enable learning
Troubleshooting everything from Wi‐Fi connectivity to interactive classroom technology
Working across multiple school environments
Being the first point of contact when something needs fixing—fast
Collaborating with teachers and leadership on ICT projects and planning, helping design and implement technology solutions that enable more effective digital teaching and learning outcomes
About the Role
Looking for a role where your IT skills actually make a difference?
ECKOO partners with schools to deliver high-quality ICT support that keeps classrooms running and students learning.
We're looking for a School Technical Officer who enjoys problem-solving, working across different environments, and being the person people rely on when technology matters most.
What your day might look like:
Supporting teachers and staff with real-time IT issues
Setting up and maintaining devices that enable learning
Troubleshooting everything from Wi‐Fi connectivity to interactive classroom technology
Working across multiple school environments




Being the first point of contact when something needs fixing—fast
Collaborating with teachers and leadership on ICT projects and planning, helping design and implement technology solutions that enable more effective digital teaching and learning outcomes
Key Responsibilities
Device & Equipment Management
Install, configure, and maintain desktops, laptops, tablets, printers, AV equipment, interactive panels, CCTV systems, and mPOS devices
Manage operating system installations and coordinate hardware repairs
Troubleshoot technical issues via face‐to‐face, phone, and remote support
Maintain ICT asset registers and manage the equipment lifecycle
Take a proactive approach to ICT support—moving beyond break/fix by identifying improvement opportunities, using creative problem‐solving, and implementing solutions that create a more reliable, well‐supported IT setting for staff and students
General IT Support
Respond to Help Desk and school‐based support requests
Communicate clearly with teachers, school staff, and internal teams
Provide regular updates, reporting, and practical technical advice
Support continuous improvement and optimisation of ICT environments




Work collaboratively with the ICT team on planned improvements, contributing to the successful delivery of improvement initiatives and helping plan ahead to proactively support future school needs
Career Pathway Opportunities
We welcome candidates at different stages of their career:
Level 1 (Entry):Early career or studying toward ICT qualifications
Level 2 (Intermediate):Solid experience with relevant certifications
Level 3 (Senior):Advanced technical capability with leadership potential
About You
You are someone who:
Has experience in ICT support and device management
Brings strong technical knowledge across systems, networks, and troubleshooting
Communicates clearly and provides excellent customer service
Can prioritise tasks and manage competing demands effectively
Holds relevant certifications (CompTIA, Microsoft, or similar) — highly regarded
Actively contributes to team knowledge‐sharing, mentoring others, and learning from peers to continuously improve team capability
What We Offer
A varied, hands‐on role — no two days are the same
Genuine career progression and development opportunities
Exposure to a wide range of technologies and environments
A supportive and collaborative team
The opportunity to make a real impact in education
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📌 School Technical Officer (Queensland)
🏢 ECKOO
📍 Queensland