Job Description
CRM Strategy & Data Manager - Medical Research Institute
About Our Client
Our client is a leading medical research institute dedicated to advancing healthcare through groundbreaking research that changes lives.
During a critical transformation phase, they are seeking a strategic CRM qualified to elevate how data drives their fundraising and organisational strategy.
This organisation operates across fundraising, finance, research, and clinical teams, requiring seamless data integration and governance to support their mission of impactful medical research.
The Opportunity
We are seeking a CRM Strategy & Data Manager who can both develop strategic vision for CRM-enabled fundraising success AND implement hands‐on solutions.
This role offers exceptional variety and the opportunity to take initiative in a meaningful environment.
You will own the entire CRM and data development space, serving as THE subject matter expert for Raiser's Edge NXT platform.
Working across multiple departments, you'll elevate how data is used to drive strategy and operational excellence.
Role Variety - Your Week Might Include:
Tuesday: Merging duplicate records and data cleansing
Wednesday: Delivering user training sessions
This role has no direct reports - you'll lead through expertise and influence, proactively identifying and solving problems.
Key Responsibilities
Own strategic development and hands‐on administration of Raiser's Edge NXT
Develop and implement comprehensive data governance frameworks
Build dashboards and insights that drive fundraising strategy
Train users and build CRM capability across the organisation
Partner with Finance, Fundraising, Research, and Clinical teams
Lead strategic development, implementation,



and optimisation of CRM platform
Monitor system upgrades and translate updates into practicalimprovementsChampionCRM governance aligned with privacy legislation and ethical fundraising codes
Maintain proactive database hygiene and prevent data inconsistencies
Develop regular and ad hoc reports supporting campaigns and performance tracking
Design structured training curriculum and onboarding programs for new users
About You
Tertiary qualification in Business, Information Systems, Data Analytics, or related field
Demonstrated CRM strategy and administration experience (Raiser's Edge NXT strongly preferred)
Experience in fundraising, health, or research sectors
Proven business ownership mentality with track record of proactive improvements
Strong analytical skills - ability to turn data into insights and visualisations
Excellent communication skills to influence across technical and non-technical audiences
Training and capacity building experience
Self‐directed work style with high autonomy
Understanding of privacy legislation and fundraising ethical codes
What's on Offer
Not‐for‐profit salary packaging option up to $15,900 pre‐tax for everyday expenses
Access to non‐taxable meal & entertainment card
Supportive team environment close to public transport
Employee health and wellbeing support through EAP and Pastoral Care
Subsidised onsite parking
Opportunity to make meaningful impact on medical research that changes lives
Next Steps
For a confidential discussion about this impactful opportunity, please contact Gramerci.
Gramerci is your trusted partner for strategic talent acquisition, delivering personalised recruitment solutions with over 25 years of combined experience.
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📌 Crm Strategy And Data Manager (Queensland)
🏢 Gramerci
📍 Queensland