Job Description
Lead, Mentor and Support a High-Performing Network Services Team
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$170,000 to $180,000 package plus advantages and incentives
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Coach and Mentor Level 1 and Level 2 Network Support Engineers
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Strong Technical Capability in Networking/ Service Desk Best Practices
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The Team Lead - Network Services will provide technical leadership, coaching, and operational oversight while ensuring that Level 1 and Level 2 Network Support Engineers deliver responsive, high-quality network, telecommunications and security support across a broad portfolio of customer environments.
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Working closely with customers, vendors, and internal teams, this role will help ensure that managed network services remain reliable, secure, customer-focused, and aligned with Information Technology Service Management (ITSM) best practices.
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Core Deliverables include but not limited to.
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Lead, mentor, and support a team of Level 1 and Level 2 Network Support Engineers.
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Build a positive, collaborative, and customer-focused team culture.
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Provide regular coaching, technical mentoring, and career development opportunities.
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Conduct one-on-one meetings, performance reviews, and development planning.
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Support recruitment, onboarding, and ongoing technical training.
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Promote knowledge sharing and maintain high-quality technical documentation and operational standards.
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Service Delivery & Customer Support
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Lead the delivery of network support services across a large and diverse managed services customer base.
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Ensure customers receive responsive, professional, and high-quality technical support.
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Manage team workloads, ticket queues, priorities, and resource allocation to consistently achieve SLA and KPI targets.
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Act as the primary escalation point for complex networking and infrastructure incidents.
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Ensure Incident,



Request, Problem, Change, Knowledge, and Service Level Management processes are consistently applied in accordance with ITSM and ITIL best practices.
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Drive continual service improvement by analysing operational performance, identifying trends, and implementing process improvements.
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Build strong relationships with customers by understanding their operational needs and ensuring consistent service excellence.
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Coordinate major incidents, planned maintenance, and after-hours support activities when required.
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Technical Leadership
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Provide technical oversight across customer network environments, including:
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Enterprise routing and switching
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LAN, WAN, and SD-WAN technologies
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Wireless networking
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Firewalls and network security
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VPN technologies
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Internet and carrier connectivity
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DNS, DHCP, and TCP/IP services
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Support the ongoing optimisation, maintenance, and lifecycle management of customer network infrastructure.
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Work closely with Professional Services and Project teams to transition new customer environments into managed support.
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Drive automation, standardisation, documentation, and operational excellence across the managed services environment.
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Provide strong networking expertise across routing, switching, wireless, firewalls, SD-WAN, VPNs, and enterprise networking.
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Demonstrate experience supporting Microsoft technologies including Microsoft 365, Azure, Windows Server, and Active Directory.
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Articulate strong troubleshooting skills across networking, infrastructure, and cloud connectivity.
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Qualifications
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ITIL Foundation, ITIL 4 Managing Professional, or equivalent IT Service Management certification.
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Cisco CCNA or CCNP.
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Fortinet FCP / NSE.
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Palo Alto Networks certifications.
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Aruba or Juniper certifications.
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📌 Team Lead - Network Services (South Australia)
🏢 Green IT Talent
📍 South Australia