Job Description
Coldbuster Floor Heating - Frenchs Forest NSW
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Lead People. Drive Performance. Build the Future.
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Full Time
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Coldbuster Floor Heating is Australia's leading specialist in electric underfloor heating, delivering premium heating solutions to homes and commercial projects across the country for nearly 30 years. We're a proudly Australian, family-owned business with a reputation built on quality, innovation and exceptional customer service.
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As we continue to grow, we are seeking a highly motivated and experienced Operations Manager to lead operations, develop our people and help drive the next stage of our business. We wantan enthusiastic candidatelooking for a long-term career within a caring workplace.
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This is a genuine leadership role where you'll have the opportunity to influence culture, improve systems, mentor staff and make a real impact across the organisation.
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About the Role
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Reporting directly to the Managing Director, you will be responsible for the day-to-day management of operations, ensuring our customers receive exceptional service while maintaining high standards of quality, efficiency and compliance.
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You'll lead by example, coach and develop team members, monitor performance, implement improvements and ensure the business operates smoothly every day.
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Key Responsibilities
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Operational Leadership
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Lead the day-to-day operations of the business to ensure efficient and effective service delivery.
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Manage scheduling, workflow and resource allocation to maximise productivity.
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Ensure projects, installations and customer commitments are delivered on time and to company standards.
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Identify opportunities to improve systems, processes and operational efficiency.
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Monitor operational performance and implement continuous improvement initiatives.
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Support the Managing Director with strategic projects and business initiatives.
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Lead, motivate and coach a high-performing sales/operations team.
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Conduct regular one-on-one coaching sessions with team members.
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Complete probation, performance and annual performance reviews.
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Develop individual training plans and identify career development opportunities.
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Provide ongoing mentoring, support and constructive feedback.
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Foster a positive, collaborative and accountable workplace culture.
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Assist with recruitment, onboarding and induction of new employees.
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Quality & Customer Experience
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Monitor customer interactions and operational quality to ensure exceptional service standards.
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Conduct regular quality assurance reviews and quality monitoring across the business.
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Identify trends, coaching opportunities and areas for improvement.
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Ensure customer issues are resolved professionally and promptly.
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Maintain and continually improve company procedures, SOPs and compliance documentation.
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Business Performance
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Monitor operational KPIs and team performance.
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Manage labour resources and operational costs effectively.
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Ensure compliance with company policies, workplace health and safety requirements and industry standards.
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Build strong relationships with customers, suppliers and subcontractors.
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Be hands-on when required and willing to support the team wherever needed.
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About You
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Previous experience in an Operations Manager or senior leadership role.
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Proven ability to coach, mentor and develop employees.
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Experience conducting probation, performance and annual performance reviews.
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Strong leadership and people management skills.
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Excellent communication and interpersonal skills.
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Outstanding organisational and time management abilities.
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Strong problem-solving and decision-making skills.
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A proactive approach with a continuous improvement mindset.
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Experience developing or improving business systems and processes.
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High attention to detail and a commitment to quality.
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Intermediate to advanced Microsoft Office skills.
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Experience using CRM and business management systems (desirable).
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Tertiary qualifications in Business, Management or a related discipline would be highly regarded.
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Experience within the construction, building services or property industries would be advantageous but is not essential.
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Why Join Coldbuster?
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A supportive family-owned business with a fantastic team culture.
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A stable, long-term career opportunity.
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Genuine autonomy and the ability to make a difference.
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Ongoing professional development and leadership training.
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The opportunity to coach and develop a growing team.
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A modern workplace with a focus on innovation and continuous improvement.
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The chance to work with Australia's most respected brand in electric underfloor heating.
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This position is the perfect opportunity to invest in your career while working with a supportive and energetic team. If you're an experienced leader who enjoys developing people, improving performance and delivering outstanding operational outcomes, we'd love to hear from you.
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📌 Operations Manager (New South Wales)
🏢 Coldbuster Floor Heating
📍 New South Wales