Job Description
Help aged care organisations get the most from their learning solutions.
n
Altura Learning is seeking a proactive and customer-focused Customer Success Consultant to support the onboarding, training and ongoing success of our customers across the aged care sector.
n
This role is ideal for someone who enjoys building relationships, delivering training and helping customers confidently use digital learning platforms and content to achieve their workforce development and compliance goals.
n
You will work closely with customers from implementation through to ongoing adoption, ensuring they receive consistent support, achieve value from their solutions and have a positive experience with Altura Learning.
n
About Altura Learning
n
For more than 20 years, Altura Learning has created high-quality video and digital learning courses designed by industry experts and delivered through our award-winning learning platform.
n
Our content covers areas including residential care, home care, dementia care, clinical practice, workforce capability and leadership.
n
Proudly part of the Bolton Clarke Group, Australia's largest independent not-for-profit aged care provider, Altura Learning is trusted by more than 800 care providers and partners and supports over 150,000 learners worldwide.
n
We operate across Australia, New Zealand, the United Kingdom and Ireland.
n
About the role
n
As Customer Success Consultant, you will support customers to successfully implement, adopt and use Altura Learning's platform and course content.
n
You will guide new customers through onboarding, deliver training and webinars, respond to customer queries and monitor engagement to identify opportunities for greater adoption.
n
Working closely with Account Management, Sales, Technical Customer Success, Product and Clinical teams, you will help create a seamless and consistent customer experience.
n
Key responsibilities
n
n
Support the onboarding of new customers, including platform setup guidance, user configuration and implementation planning.
n
Educate customers on how to use the LMS and course content to achieve training, workforce capability and compliance objectives.
n
Deliver customer training sessions,



webinars and supporting resources.
n
Encourage platform adoption, active user engagement and course completion.
n
Build robust customer relationships and develop an understanding of each customer's needs, challenges and goals.
n
Act as a key point of contact for customer queries, providing timely and professional support.
n
Coordinate with internal teams to resolve customer issues and ensure clear communication and follow-up.
n
Monitor customer usage, completion rates and engagement metrics.
n
Identify adoption challenges, customer risks and opportunities to improve outcomes.
n
Support customer retention by ensuring value is delivered and escalating emerging risks.
n
Maintain accurate customer records, activity and insights within the CRM and LMS.
n
Share customer feedback with Product, Content, Clinical and Commercial teams.
n
Contribute to the continuous improvement of customer success processes, resources and ways of working.
n
n
About you
n
You are organised, approachable and motivated by helping customers succeed.
n
You communicate clearly, build trusted relationships and enjoy translating systems, content and processes into practical guidance for customers.
n
You will ideally bring:
n
n
Experience in customer success, customer support, implementation, training or account coordination.
n
Experience working within a SaaS, subscription, education or digital learning environment.
n
Strong presentation and facilitation skills, including the confidence to deliver training and webinars.
n
The ability to understand customer needs and recommend practical solutions.
n
Strong written and verbal communication skills.
n
Excellent organisation, time management and attention to detail.
n
Confidence using CRM, LMS and online collaboration systems.
n




The ability to interpret customer usage and engagement data.
n
A collaborative approach and the ability to work across multiple internal teams.
n
A practical and solutions-focused mindset.
n
n
Experience within healthcare, aged care, workforce education or compliance training will be highly regarded.
n
A qualification in business, education, health or a related field is preferred but not essential.
n
Systems experience
n
Experience with some of the following systems will be advantageous:
n
n
HubSpot or another CRM
n
Learning management systems
n
Microsoft Teams or Zoom
n
Webinar platforms
n
Microsoft Excel or Google Sheets
n
Outlook or Gmail
n
n
What success looks like
n
Success in this role will include:
n
n
New customers completing onboarding smoothly and on time.
n
Customers confidently using the platform and course content.
n
Increased platform adoption, learner activity and course completion.
n
Customer queries and issues being resolved efficiently.
n
Accurate and timely customer records.
n
Early identification of customer risks and support needs.
n
Positive customer feedback and strong retention outcomes.
n
Effective collaboration across Customer Success, Sales, Account Management and Product teams.
n
n
Why join Altura Learning?
n
n
Contribute to improved workforce capability and care outcomes across the aged care sector.
n
Support customers using meaningful and high-quality learning products.
n
Join a collaborative, purpose-driven and growing organisation.
n
Hybrid and flexible working arrangements.
n
Brand-new office in Belrose, Sydney.
n
Free onsite parking.
n
Two additional "As You Wish" leave days each year.
n
Be part of the broader Bolton Clarke Group.
n
n
Essential requirements
n
The successful candidate will be required to:
n
n
Complete a National Police Check and reference checks.
n
Hold valid Australian working rights.
n
Meet applicable aged care probity and suitability requirements.
n
Hold a valid driver's licence and undertake reasonable work-related travel where required.
n
#J-*****-Ljbffr

📌 Customer Success Consultant (New South Wales)
🏢 Altura Learning Australia
📍 New South Wales