Job Description
Overview
Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and Recent Zealand.
This is a leadership role within a customer-centric business with strong growth ahead.
The Role
In this hands-on leadership position, you'll guide a close-knit customer service team.
You'll run regular check-ins, manage workflow and partner expectations, and act as the link across broader business operations.
Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.
You'll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key.
Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.
About You
A strong, empathetic leader who can motivate and inspire teams
Skilled at stakeholder management and problem-solving




Experience creating processes, training and measuring customer satisfaction
Technically savvy (HubSpot, Zendesk, Intercom experience highly regarded)
Background in beauty, skincare, e-commerce or retail an advantage
Benefits & Culture
Competitive salary of A$95,000–A$105,000 + Super + 10% annual performance bonus
Quarterly skincare allowance & generous staff product benefits
Hybrid working (1 day from home per week) with parking available onsite
Collaborative, social workplace with regular company events
Ongoing training & development opportunities
St Leonards location, close to public transport
If you're looking for a leadership role where you can combine people management with a genuine passion for customer experience, we'd love to hear from you.
Apply now or contact Stephanie ******
Pay
Base pay range: A$95,******/yr - A$105,******/yr
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📌 Customer Service Manager (New South Wales)
🏢 Smaart Recruitment
📍 New South Wales