Synnex Australia is a multi-billion-dollar organisation that offers an innovative, quick-growing and advanced business technology environment.
We are currently recruiting for employees of high calibre to join our business that are passionate, ambitious and talented.
As the largest IT distribution business in Asia Pacific; Synnex Australia is committed to the development of its entire staff and offers an environment and career-paths that are supportive and progressive.
We are offering a fantastic opportunity for a highly motivated individual to join our Melbourne team as aSystems Support Officer.
About the role:
The Systems Support Officer is responsible for providing first and second-level support for the organisation's business systems, including ERP, EDI, B2B, and cloud-based applications.
The role also provides general IT support to end users, assisting with technical issues related to computer hardware, software, network connectivity, printers, and other peripherals.
The Systems Support Officer acts as a key liaison between business users, IT service providers, software vendors, and internal stakeholders to ensure the reliable operation of business
You will be responsible for:
Provide day-to-day support for ERP, EDI, B2B, and cloud-based business applications
Investigate, troubleshoot, and resolve system-related incidents and user enquiries
Monitor and support EDI transactions and data exchange processes
Assist users with business application functionality and operational issues
Perform user account administration, including access provisioning and permission management




Escalate complex issues to software vendors or external support providers as required
Assist with application testing, upgrades, patches, and system enhancements
Provide first and second-level IT support to users via phone, email, remote support, and in-person assistance
Diagnose and resolve desktop, laptop, software, and operating system issues
Troubleshoot basic network connectivity issues including wired and wireless network connections, internet connectivity, VPN access, network printer connectivity, and DNS and DHCP related issues
Skills and experience:
3–5 years' experience in IT support, application support, or business systems support
Experience supporting ERP, business applications, or cloud-based systems
Strong troubleshooting and problem-solving skills
Understanding of EDI, B2B integration, or electronic data exchange concepts
Knowledge of Microsoft Entra ID (Azure AD) and Microsoft 365 applications and services
Practical knowledge of networking concepts including TCP/IP, DNS, DHCP, Enterprise Wi-Fi, and VPN connectivity
Hands on experience supporting printers, desktop, laptops and other IT hardware
Experience with SharePoint Online and Teams
Full working rights in Australia
Culture and benefits:
Fantastic training platform and support provided to boost your career
Hybrid working arrangements
Novated Leasing Options
New state of the art office site in Oakleigh South with parking available on site
Team building activities - including bowling nights, yoga, fitness challenges, charity fundraisers and fun-runs!
Successful applicants must have full working rights in Australia to apply.
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📌 System Support Officer (South Australia)
🏢 Synnex
📍 South Australia